Senior Lead Claims Strategist - Large Loss Expert

NHBC; England; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading home warranty organization in the UK is seeking a Senior Lead Claims Handler responsible for managing large and complex claims, ensuring customer service excellence, and mentoring colleagues. The role offers a competitive salary of £50,000 - £55,000 plus benefits, including a performance bonus and a flexible working arrangement including 3 days in the office and 2 days working from home.

Benefits

27 days annual leave + bank holidays

Enhanced pension scheme (up to 10.5%)

Subsidized private medical insurance

Employee discounts platform

Two days volunteer leave

Enhanced maternity and paternity leave

Qualifications

• Extensive knowledge and experience in claims management.
• Expert communicator with strong written and verbal skills.
• Understanding of legal and regulatory frameworks.

Responsibilities

• Manage large and complex claims cases.
• Coach, support, and mentor colleagues.
• Ensure compliance with FCA and Consumer Duty requirements.

Skills

Claims management

Administrative skills

Project management

Communication skills

Negotiation skills

Problem-solving skills

Coaching and mentoring

Education

GCSE A-C English and Maths

NVQ L3 or equivalent

Job description

A leading home warranty organization in the UK is seeking a Senior Lead Claims Handler responsible for managing large and complex claims, ensuring customer service excellence, and mentoring colleagues. The role offers a competitive salary of £50,000 - £55,000 plus benefits, including a performance bonus and a flexible working arrangement including 3 days in the office and 2 days working from home.