KYC Specialist - EMEA KYC Refresh - Director (AVP)

Morgan-Stanley; Glasgow; On-site; GBP 120,000 - 150,000; Full time

Job summary

Morgan Stanley is seeking a Director for the EMEA KYC Refresh team in Glasgow to lead regulatory onboarding and periodic KYC reviews. The role focuses on AML/KYC subject-matter expertise, policy adherence, and ensuring timely, compliant delivery across multiple business units.

You will drive capacity planning, risk management, and collaboration with Global Financial Crimes, Legal, Compliance, and other Operations teams to maintain high service levels and data integrity.

Qualifications

• Extensive client service skills with a background in KYC/AML.
• Proven experience leading teams in a regulated environment.
• Strong stakeholder management across multiple business units.

Responsibilities

• Support Clients with periodic KYC reviews in the EMEA region.
• Act as SME on AML/KYC matters and ensure policy adherence.
• Lead change initiatives and drive capacity planning to meet SLAs.
• Coordinate with Global Financial Crimes, Legal, Compliance and other Ops teams.
• Build strong relationships with Lines of Business and Audit to ensure risk controls.

Skills

Leadership

KYC/ AML

Client service

Stakeholder management

Coaching/mentoring

Team motivation

Communication

Data analysis

Education

Bachelor’s degree in business or related field

Tools

Microsoft Excel

PowerPoint

Job description

Client Onboarding & Regulatory Data Services (CORDS) is an Operations division responsible for regulatory client onboarding, refresh and screening of the firms clientsKYC Refresh supports a number of regulatory compliance requirements specified by our local/global regulators and provide a rigorous and robust process of investigation that seeks, with reasonable assurance, to verify and validate the customer’s identity and their business.The EMEA KYC Services team is split across London and Glasgow offices and are responsible for supporting the refresh program across global jurisdictions and ensuring timely and accurate completion of periodic refresh reviews of the firms clients. The team partners closely with Clients, Global Financial Crimes, Legal and Compliance, internal/external stakeholders to contribute to the success of the refresh program.Morgan Stanley is seeking a Director for the EMEA KYC Refresh team in GlasgowWhat will you be doing?Support the firms Clients with periodic KYC reviewsAct as a subject matter expert on AML/KYC mattersEnsure all policies, procedures and guidelines are followed by EMEA KYC Refresh teamEnsure the production teams are prioritizing cases and meeting SLA through the use of MI. Plan ahead to effectively meet deadlines by rebalancing workload often. Actively perform daily risk management checks with a keen focus on throughputBe the voice of the client while balancing Morgan Stanley’s regulatory obligationClose the loop on thematic issues and apply the lessons learned to full team. Regularly discuss progress/ challenges and overall program status with each Business unit within the regionEnsure a consistent high service performance delivery to all stakeholders through effective capacity planningLiaise with other CORDS team such as policy advisory for policy and tech improvementsEmbed robust processes to adhere to MS best practice and to enable control and maintenance of quality. Ensure the appropriate and confidential handling / sharing of sensitive client dataEnsure client engagement and sales engagement for all entities to avoid missing target deadlinesCoordinate process improvements and complex issue resolution by partnering with BCU, Global Financial Crimes (GFC), KYC management, program management, and other Operations teamsBuild and maintain strong working relationships with your team, Lines of Business, Operations, AuditLead ongoing change initiatives and build/maintain a strong understanding of the relevant MS policies and regulatory environmentWhat we’re looking for:Extensive client service skillsLeadership experience in a KYC type roleProven experience in driving productivity in an operational roleCollege/University degree or equivalent with a business focus and relevant/proven experienceAML, client onboarding, or client reference data experience desirableProven track record of ongoing coaching, educating and leading teamsOutstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one timeSkills that will help you in the role:Ability to work as part of a team in a fast paced environment and adapt to the needs of the team as they ariseProven experience in team leadership and supervising staffDemonstrate ability to motivate, support and communicate effectively within large teamsExceptional problem solving skills, ability to independently assess and identify plans for resolutionExceptional organizational skills, ability to multi-task and prioritize time accordinglyStrong interpersonal and communication skillsStrong ability to manage large data sets in order to analyze project trackers and metricsExcellent Microsoft office skills required, specifically Microsoft Excel (v-lookup, pivot tables), PowerPointWHAT YOU CAN EXPECT FROM MORGAN STANLEY:At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.Certified Persons Regulatory Requirements:If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.Flexible work statementInterested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo .