Senior Key Account Manager

GE Transport; Lincoln; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global provider seeks a Senior Key Account Manager in Lincoln to enhance relationships with key OEM clients. This role involves managing account managers, addressing client needs, and collaborating with internal teams to ensure customer satisfaction. The ideal candidate will possess a degree and relevant experience in account management.

Qualifications

• Proven experience in customer relations or account management in the OEM sector.
• Fluency in English (writing, reading, speaking, listening).
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Manage a group of key account managers for high-profile OEM customers.
• Enhance customer relationships and satisfaction.
• Act as the primary point of contact for clients and resolve issues promptly.

Skills

Communication

Interpersonal Skills

Problem-Solving

Analytical Abilities

Team Leadership

Education

Bachelor's degree in Business Administration, Engineering, Marketing, or related field

Tools

CRM software

Microsoft Office Suite

Job description

Senior Key Account Manager page is loaded

Senior Key Account Manager

Apply locations Lincoln, United Kingdom time type Full time posted on Posted 30+ Days Ago job requisition id R0093666

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

We are currently looking for our future Senior Key Account Manager who will be based in Wabtec.

Salary: £Competitive

Location: LN5 7FD, Lincoln

Contract Type: Permanent, Full-Time

Who will you be working with?

You will be reporting to the Commercial Director.

How will you make a difference?

As a Head of Sales, you will be managing and leading a group of key account managers for several high-profile OEM customers from around the globe. You will be responsible for enhancing customer relationships and satisfaction to ensure that Napier Turbochargers is the supplier of choice for all current and new engine platforms.

What do we want to know from you?

• Ideally you will hold a bachelor's degree in Business Administration, Engineering, Marketing, or a related field.

• Proven experience in customer relations or account management, preferably within the OEM sector.

• Excellent communication and interpersonal skills.

• Strong problem-solving and analytical abilities.

• Proficiency in CRM software and Microsoft Office Suite.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Ability to lead and motivate a team.

• You are fluent in English (writing, reading, speaking, listening).

What will your typical day look like?

• Develop and maintain strong relationships with OEM clients, understanding and addressing their specific needs and concerns.

• Act as the primary point of contact for clients, ensuring effective communication and timely resolution of issues.

• Collaborate with internal teams to improve the overall customer experience and implement strategies to enhance customer satisfaction.

• Analyse customer feedback, monitor customer satisfaction metrics, and report on key performance indicators.

• Develop and execute customer service policies and procedures tailored to clients.

• Coordinate with the sales team to identify opportunities for new business with existing clients.

• Prepare and present reports on customer service performance to senior management.

• Participate in initiatives to enhance productivity, quality, and cost efficiency.

Legal authorization to work in United Kingdom is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

*Please note that we do not accept agency candidate submissions without a formalized agreement with Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

About Us

Want to move the world? Want to innovate and bring that innovation to life?

At Wabtec, we are in the business of realizing potential – that of the transportation industry, and yours!

Drawing on nearly four centuries of collective success across the vibrant portfolios of Wabtec, GE Transportation and Faiveley Transport, we offer employees hands-on opportunities all over the world to shape the future of transportation – as well as their own. Wabtec is focused on performance that drives progress, leveraging our digital expertise, technological innovation, and world-class manufacturing and services to create transportation solutions that move and improve the world. Along with our industry-leading portfolio of products and solutions for the rail and transit industries, Wabtec is a leader in mining, marine, and industrial solutions.

Wabtec celebrates thinkers and doers. Our values included in the About Us page are rooted in innovation, collaboration, inclusiveness, and continuous improvement to solve our customers’ toughest challenges. Whether your talents lie in digital solution development, next-gen manufacturing, advanced service delivery, or the spectrum of business functions that support them, Wabtec literally has a world of opportunity for you across our global network.

Our employees are the architects of the future. Where will you be tomorrow?