Senior IT Technician

Motorway

Brighton

On-site

GBP 42,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Equity scheme - we all share in Motor

25 days holiday

Sea-front office with bi-weekly masses

Private medical insurance via BUPA

Life assurance

Pension scheme (we contribute 5%)

Enhanced family leave (e.g. 26 weeks"}

24/7 Employee Assistance Programme

EV leasing scheme

Cycle to work scheme

Nursery salary sacrifice scheme

1 paid volunteering day a year

Job summary

Motorway in Brighton is seeking a senior IT professional to own the IT support function and drive improvements in a cloud-first environment. You will be the go-to expert, solving problems properly rather than logging tickets, and you will work on core systems while tackling larger IT projects.

The role requires at least 4 years in IT support, experience supporting macOS and Windows, plus hands-on knowledge of Zendesk, Jira, Jamf/Intune, and Google Workspace.

Qualifications

At least 4 years in IT support or helpdesk roles, including escalation point experience.
Experience supporting both macOS and Windows in a business setting.
Clear, patient communicator who can explain issues to non-technical colleagues.
Hands-on with a modern cloud-first stack and a drive to improve IT setups.

Responsibilities

Act as a first point of contact for technical problems across the business, keeping people informed with clear, timely updates.
Get to the root cause of issues rather than papering over them, so colleagues have the kit and know-how to do their jobs well.
Bring your own ideas on where our IT setup could improve, and see them through from suggestion to implementation.
Juggle the daily flow of support requests against your commitments on longer-running IT projects.
Keep sharpening your own technical skills and stay on top of new tools and approaches.
Act as the escalation point (3rd line) and go-to expert for the wider IT Service team.
Coach less experienced colleagues so the team's overall expertise grows, closing knowledge gaps as you spot them.
Spot patterns behind recurring problems early, and find ways to cut down ticket resolution times.

Skills

IT support

Troubleshooting

Communication

Cloud-first

Problem ownership

Tools

SSO

MDM

Jamf

Intune

Google Workspace

Zendesk

Jira

Job description

About Motorway

Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.

This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

About the role

This is a senior, hands-on role in our IT team. You'll be the person colleagues turn to when something needs solving properly, not just logged and passed on. We run a modern, cloud-first setup, so the job stretches well beyond the helpdesk queue, covering the full employee IT lifecycle, keeping core systems reliable, and taking on meatier project work alongside day-to-day support. We are looking for someone who notices what could work better and pushes to fix it.

Key Responsibilities

Act as a first point of contact for technical problems across the business, keeping people informed with clear, timely updates.
Get to the root cause of issues rather than papering over them, so colleagues have the kit and know-how to do their jobs well.
Bring your own ideas on where our IT setup could improve, and see them through from suggestion to implementation.
Juggle the daily flow of support requests against your commitments on longer-running IT projects.
Keep sharpening your own technical skills and stay on top of new tools and approaches.
Act as the escalation point (3rd line) and go-to expert for the wider IT Service team.
Coach less experienced colleagues so the team's overall expertise grows, closing knowledge gaps as you spot them.
Spot patterns behind recurring problems early, and find ways to cut down ticket resolution times.

Requirements

At least 4 years working in IT support or helpdesk roles, including time as an escalation point, and confident supporting both macOS and Windows in a business setting.
Sharp troubleshooting instincts and a habit of owning a problem end-to-end rather than handing it off.
A clear, patient communicator who can walk non-technical colleagues through an issue without leaning on jargon.
Hands-on experience with a modern, cloud-first stack, or a genuine drive to get there, including:
Identity and device management - SSO, MDM (Jamf, Intune), Google Workspace and similar.
Infrastructure and tooling - networking, AV systems, cloud telephony, Zendesk and Atlassian (Jira).
Self-sufficient day to day, but just as ready to pitch in and support the wider team.
A real curiosity about technology and an appetite to keep learning and improving how things run.
Networking know-how is a plus, but not a dealbreaker.

Benefits

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