Sales Operations Coordinator

Motorway

Brighton

On-site

GBP 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Equity scheme

33 days holiday

Private medical insurance

Pension scheme (5%)

Enhanced family leave

Volunteer day

Job summary

Motorway, the UK's largest online car-selling platform, is building its Enterprise team and seeks a proactive Operations/Customer Success professional to join from day one. You will be the main contact for enterprise lease customers, guiding them through returns, inspections and the sale process, coordinating with dealer partners to keep the workflow smooth.

You are highly organised, confident on phone, email and WhatsApp, and able to manage multiple workflows across systems.

Qualifications

Experience in enterprise operations or customer-facing roles.
Ability to manage multiple workflows across systems and trackers.
Confident communication with customers and dealers via phone, email and messaging apps.

Responsibilities

Be primary contact for enterprise lease customers via phone, email and WhatsApp.
Conduct customer calls to verify identity, review inspections and set expectations.
Gather and validate vehicle details to prepare vehicles for sale.
Explain inspection outcomes and charges clearly.
Coordinate collections and logistics for vehicle handovers.
Move vehicles through onboarding to sale readiness and post-sale support.
Generate and share damage reports and handle post-sale queries.
Keep systems and dashboards up to date to meet SLA standards.
Collaborate with Transport, B2B Sales and Strategic Account teams for a seamless experience.
Work toward quality, productivity and customer experience targets.

Skills

Customer service

Phone calls

WhatsApp communication

Organised

Cross-functional collaboration

Tools

CRM systems

Ticketing software

Job description

About Motorway

Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.

This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

Where the team comes in:

We're now applying that same model to Enterprise: the part of the market where businesses, not private individuals, sell vehicles to dealers. It's 2 million of the 8 million used cars sold in the UK each year, a quarter of the total market.

In May 2026 we launched our Enterprise remarketing service with Mobilize Financial Services (the finance arm behind Renault, Nissan, Dacia and Alpine) as our first customer (see launch article here). Mobilize’s end-of-lease customers profile their car through Motorway’s market-leading app, we auction the vehicle directly to dealers, and the vehicle is collected from the customer at the end of the lease. This cuts weeks out of a process that used to require physical storage sites and repeat transport, saving costs and time; and delivering a better customer experience.

This role joins the Enterprise team that is building this business line from the ground up. It's a rare chance to shape a new, fast-growing product inside an already fast-growing scale-up, and help rebuild a part of the automotive industry that our CEO has called "well overdue a rebuild." If you’re excited about building a ground-breaking business that redefines an industry, this role is for you.

About the team:

The Enterprise Operations Team sits at the centre of this new, high-growth business line. You'll be the main point of contact for our enterprise lease customers, guiding them through every step of the return and inspection process, and you'll work directly with purchasing dealer partners to keep the buying process smooth on their side too.

Every interaction you handle shapes how supported, informed and confident our lease customers and dealers feel. The structured approach and attention to detail you bring drives operational excellence and keeps customer satisfaction high as we grow in the lease vehicle market.

You’ll be joining an ambitious new chapter for Motorway from day one.

What you’ll be doing:

This is a generalist role where you will be working with customers and dealers managing the end-to-end sales process from the initial vehicle appraisal through to final inspection and collection:

Enterprise Customer Contact: Be the primary point of contact for enterprise lease customers via phone (inbound and outbound) email and WhatsApp, guiding them through their vehicle return and inspection process.
Customer Calls: Conduct customer calls to verify identity, review vehicle inspections, confirm eligibility, and set clear expectations around next steps.
Manage Vehicle Profiling: Gather and validate vehicle details including mileage, service history, condition and inspection photos to prepare vehicles for sale.
Set Expectations Clearly: Explain inspection outcomes, indicative charges, collection process in a clear, concise and professional manner.
Coordinate Collections: Capture preferred collection dates, confirm logistics and ensure all transport details are accurately recorded.
Process Vehicles End to End: Move vehicles through each operational stage from onboarding and enquiry creation to sale readiness, post sale support and invoice creation ensuring accurate handover.
Handle Post Sale Queries: Generate and share damage reports, support customer questions and assist with post sale updates.
Maintain Operational Accuracy: Keep systems, trackers and dashboards fully up to date to meet quality, compliance and SLA standards.
Collaborate Cross-Functionally: Collaborate closely with Transport, B2B Sales Specialist and Strategic Account teams to ensure a smooth, joined up customer experience.
Achieve Performance Targets: Work towards quality, productivity and customer experience targets while following defined enterprise processes.