Senior IT Systems Analyst: End-User & Cloud Expert

Ocho People Ltd.; Belfast City District; Vor Ort; GBP 50.000 - 61.000; Vollzeit

Benefits dieser Stelle

Unlimited paid holidays

Private health and dental for you and/

Matched pension

Parental leave

Zusammenfassung

Ocho People Ltd. in Belfast seeks a Senior Systems Analyst to provide escalated end-user support and set up new equipment for a key client.

You will work across Windows 10/11, O365, Active Directory and Exchange Online, with Citrix Cloud and VDI environments, plus mobile device management and video conferencing tools. You will manage office moves, device inventory, onboarding/offboarding, and ticketing (JIRA Service Desk) while delivering strong customer service and technical leadership in a

Qualifikationen

• 5+ years' desktop support experience or similar
• Exceptional customer service and communication skills
• A genuine passion for technology and self-development
• Strong problem-solving skills and the ability to pick up new environments quickly
• The ability to work independently, multi-task and follow through with attention to detail
• Extensive knowledge of desktop support best practice across hardware and software
• Experience supporting mobile devices and remote users, including VPN/VDI troubleshooting
• PowerShell, scripting, automation or SCCM packaging experience is a plus

Aufgaben

• Provide global end-user and desktop support across all offices, remote users and executive leadership
• Support Office 365 and Windows 10, and manage Active Directory and Exchange Online
• Manage and support Citrix Cloud/Azure VDA/VDI platforms
• Support HP workstations and thin clients, and Lenovo laptops
• Administer Cisco VoIP phones, Cisco Unified CM and Unity Connection
• Support iOS and Android devices through MobileIron MDM
• Support video conferencing (Zoom, Neat, Poly) and market data applications such as Bloomberg
• Carry out basic network troubleshooting (DNS, DHCP, slowdowns, VPN/VDI connectivity)
• Log, track and document all tickets through JIRA Service Desk
• Handle office moves, build outs, and device inventory and asset management
• Manage employee onboarding and offboarding

Kenntnisse

Desktop support

Customer service

Communication

Self-development

Problem solving

Independent work

Attention to detail

Remote support

Tools

PowerShell

SCCM

JIRA Service Desk

Active Directory

Exchange Online

Citrix Cloud

Jobbeschreibung

Ocho People Ltd. in Belfast seeks a Senior Systems Analyst to provide escalated end-user support and set up new equipment for a key client.

You will work across Windows 10/11, O365, Active Directory and Exchange Online, with Citrix Cloud and VDI environments, plus mobile device management and video conferencing tools. You will manage office moves, device inventory, onboarding/offboarding, and ticketing (JIRA Service Desk) while delivering strong customer service and technical leadership in a