Senior IT Support - SQL

JR United Kingdom; Nechells; On-site; GBP 35,000 - 50,000; Full time

Job summary

A growing IT business is seeking a Senior IT Support professional to join their Birmingham office. You'll be managing hardware and software support, leading a small team, and ensuring the efficiency of IT systems. This role is ideal for someone with a strong SQL background and proven experience in IT support.

Benefits

Pension – matched 5% contribution

25 days’ leave + 8 Bank Holidays

Full autonomy to drive IT improvements

Qualifications

• 3+ years in a 2nd/3rd Line Support Role or MSP environment.
• Experienced in SQL with strong data querying and analysis.
• Solid knowledge of Microsoft systems and infrastructure.

Responsibilities

• Provide frontline support for hardware and software issues.
• Oversee company's IT infrastructure and cybersecurity.
• Lead a team of 1st-line IT Support Technicians.

Skills

SQL

Hardware Management

Software Support

Cybersecurity

Team Leadership

Education

Experience over formal education

Tools

Microsoft Servers

Windows Infrastructure

Office 365

CCNA

Job description

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Senior IT Support - SQL, birmingham (aston)

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Client:

Umbilical Advanced

Location:

birmingham (aston), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Senior IT Support - SQL

• Pension – matched 5% contribution
• 25 days’ leave + 8 Bank Holidays
• 100% office-based role – Monday to Friday

Location: Birmingham, West Midlands

Are you a Senior IT Support professional with experience in 3rd-line IT support, looking to work for a forward-thinking, growing, and financially secure business? If so, Umbilical Limited is working on an assignment seeking an experienced Senior IT Support professional to join a business that has grown from humble beginnings into a UK powerhouse.

Having recruited for this business on many occasions, I can honestly say they are a true investor in their employees, as well as having the financial capabilities to improve the business and operations to support growth.

This role will provide the ideal Senior IT Support professional with a varied and challenging opportunity, offering a healthy mix of high-level input while maintaining a direct approach with the IT team you will supervise.

The Senior IT Support SQL role will be as follows:

• Provide frontline support for both hardware and software
• Oversee and maintain the company's IT infrastructure, including servers, networks, and cloud-based systems
• Manage internal software, including operating systems (Windows 10, Windows 11) and Windows Server 2016+
• Microsoft SQL Server experience (diagnosis and fault finding)
• This role will be more hardware-focused, covering infrastructure such as servers, storage arrays, networks, Microsoft servers, ERP system (Navision) licensing, VM software (virtual machines), hyper servers (facilitating VM connections across different servers), switches, wireless systems, and core infrastructure
• Supervise and lead a team of two 1st-line IT Support Technicians
• Ensure robust cybersecurity measures are in place to protect company data and IT systems from threats and breaches
• Manage and support general IT software, applications, and hardware across the business
• Manage relationships with third-party IT vendors, service providers, and consultants
• Plan and execute IT projects, upgrades, and improvements in line with business needs, providing proactive solutions to enhance IT efficiency and reliability
• Implement and monitor cybersecurity systems, including cyber monitoring solutions, and manage and maintain the Building Management System (BMS), Access Control systems, and CCTV infrastructure
• Identify and implement emerging technologies that can improve efficiency, automation, and business agility

The ideal Senior IT Support SQL will have a combination of the following:

• Previous roles – 3+ years working in a 2nd/3rd Line Support Role or an MSP environment on both Hardware and Software issues
• Technical skills – Experienced in SQL, with a strong track record in data querying and analysis
• Solid working knowledge of SQL within relational database environments
• Experienced in Microsoft systems, Office 365, managing & maintaining Windows infrastructure, 365 deployments, hyper servers, VMs, and CCNA (Cisco Certified Network Administrator)
• Sector experience – Open to any sector, including service, legal, tourism, transportation, manufacturing, engineering, retail or education
• Education – Experience over formal education
• Location –Must be based near the plant, as this is a five-day-per-week office-based role

The Benefits:

You will be rewarded with a fantastic remuneration package, with full autonomy to drive IT improvements and long-term prospects of becoming the IT Supervisor and leading the team.

How to apply:

Please click “apply” or for further information, please contact Ajay Bhella at Umbilical Limited, alternatively, please email me an up-to-date copy of your CV to [emailprotected]

Umbilical Limited is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience.

We do not discriminate based on age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.