Senior IT Support Engineer & Tech Lead

The Foschini Group / TFG London; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Generous colleague discount up to 70%

Up to 28 days holiday entitlement per-

Financial and Wellbeing assistance

Enhanced Maternity package

Virtual GP service – unlimited access

Job summary

The Foschini Group (TFG London) is seeking a Lead IT Support Engineer on a permanent basis. You will be the senior escalation point for complex IT issues, mentor Support Engineers, and drive service excellence across the team.

You will lead investigations, manage Microsoft 365, Entra ID, Intune, Exchange, Teams and SharePoint across the UK operations, and deliver projects like device refreshes and store tech upgrades. Strong communication and problem-solving skills are essential.

Qualifications

• An experienced IT support professional with strong expertise in Microsoft 365, Windows and endpoint management.
• A customer-focused problem solver who takes ownership and delivers excellent service.
• A confident communicator, able to build relationships with both technical and non-technical stakeholders.
• Experienced in troubleshooting complex issues and driving continuous improvement.
• A natural mentor who enjoys coaching colleagues and sharing technical knowledge.

Responsibilities

• Act as the senior escalation point for complex IT incidents and service requests.
• Support and enhance the day-to-day operation of the IT Service Desk across TFG UK.
• Manage and support Microsoft technologies including Microsoft 365, Entra ID, Intune, Exchange, Teams and SharePoint.
• Lead technical investigations, identify root causes and implement long-term solutions.
• Deliver technology projects such as device refreshes, office moves and store technology upgrades.
• Create and maintain technical documentation and knowledge resources.
• Mentor Support Engineers and promote best practice across the team.
• Partner with colleagues, suppliers and stakeholders to deliver reliable, high-quality IT support services.

Skills

Microsoft 365

Windows

Endpoint management

Tools

Entra ID

Intune

Exchange

Teams

SharePoint

Job description

The Foschini Group (TFG London) is seeking a Lead IT Support Engineer on a permanent basis. You will be the senior escalation point for complex IT issues, mentor Support Engineers, and drive service excellence across the team.

You will lead investigations, manage Microsoft 365, Entra ID, Intune, Exchange, Teams and SharePoint across the UK operations, and deliver projects like device refreshes and store tech upgrades. Strong communication and problem-solving skills are essential.