Senior IT Service Operations Leader

Network Rail; Manchester; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible/hybrid working arrangements

Job summary

Network Rail in Manchester is seeking a senior IT operations leader to guide the Digital, Data and Technology (DDaT) function. You will lead a high-performing team, drive service improvements, and act as a trusted advisor to multiple teams while ensuring SLAs and stakeholder satisfaction.

The role emphasises collaboration across Service Operations, data-driven decision making and a customer-first approach in a large-scale national railway environment. Hybrid working arrangements are considered.

Qualifications

• Ability to positively influence across the organisation.
• Excellent communication skills and the ability to work collaboratively within the Service Operations team.
• Experience in or able to demonstrate leading, coaching and developing people in an operational environment.
• Familiar with planning and resource modelling techniques and their application in an operational environment.

Responsibilities

• Lead, inspire and develop a high-performing team to meet objectives and service standards.
• Set objectives, monitor performance and provide coaching and feedback.
• Analyse operational data to identify trends and drive improvements in service efficiency.
• Act as trusted advisor to Digital, Data and Telecoms teams on Service Operations processes.
• Ensure SLAs are met and manage stakeholders, suppliers and support teams.
• Collaborate across Service Operations and Management teams for resource planning and fatigue management.

Skills

Leadership

Communication

Stakeholder management

Coaching & mentoring

Customer focus

Data analysis

Education

ITIL certification

Tools

Operating Systems

Desktop Software

Network topologies

Job description

Network Rail in Manchester is seeking a senior IT operations leader to guide the Digital, Data and Technology (DDaT) function. You will lead a high-performing team, drive service improvements, and act as a trusted advisor to multiple teams while ensuring SLAs and stakeholder satisfaction.

The role emphasises collaboration across Service Operations, data-driven decision making and a customer-first approach in a large-scale national railway environment. Hybrid working arrangements are considered.