Senior IT Service Manager - Live Service

Graphicsunlimited; Newcastle upon Tyne; Hybrid; GBP 56,000 - 67,000; Full time

Job summary

A leading government department in the UK is seeking a Senior IT Service Manager to join their Children's Live Service Team. This role involves ensuring effective service management and building key relationships to enhance digital services that support children. Offering a competitive salary and excellent benefits, including a strong pension scheme and hybrid working model.

Benefits

28.97% employer pension contributions

Flexible working hours

Generous leave package starting at 26 days

Employee discounts and savings

Professional development opportunities

Time off volunteering

Qualifications

• Extensive experience building relationships with senior managers.
• Significant experience managing quality IT services.
• Proven ability to deliver improvements and ensure service stability.

Responsibilities

• Ensure excellent service management across products critical for child support.
• Build effective relationships with key stakeholders.
• Investigate major incidents and monitor service performance.

Skills

Building effective relationships

Managing large IT services

Delivering improvements

Leadership

ITIL knowledge

Job description

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Senior IT Service Manager

Pay up to £66,058, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

Senior IT Service Manager

Pay up to £66,058, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for Senior IT Service Managers to join our Children's Live Service Team and The Child Maintenance Service team to undertake ambitious modernisation programme to help shape our digital services for the future.

Our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Extensive experience and proven track record in building and developing effective working relationships with senior Business and IT managers.
• Significant demonstrable experience of managing large quality IT Services and /or Tooling platforms in Live.
• Proven ability and experience of delivering at pace and injecting continual service improvement, ensuring Live Service stability at all times.
• Influential with experienced leadership skills to be able to make effective decisions whilst effectively leading and inspiring individuals and teams to deliver IT service excellence.
• Strong working knowledge and practical experience of ITIL or other service management framework.
  
  

You and your role

As a Senior IT Service Manager you will be ensuring implementation of excellent Service Management across products and services that are critical to making sure that DWP can get money and support to children across the UK.

You will be required to build effective relationships with key stakeholders acting as a key point of contact for the product/services team for any arising issues.

You will participate in investigation of Major Incidents, providing direction on engagement with Business, analysis or testing to validate issues or proposals.

You will be responsible for ensuring the effective monitoring and, progression of end-to-end Live service performance, and quality issues across the portfolio.

Details. Wages. Perks.

Location: You'll join us in our brilliant digital hub in Newcastle.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub.

Pay: We offer pay of up to £66,058.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year.

Holidays: A generous leave package starting at 26 days and rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.
  
  

Process

We know your time is valuable, so our application and selection process is just two stages:

• Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
• Interview: a single stage interview online.
  
  

CLICK APPLY for more information and to start your application.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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