Senior IT Service Delivery Leader

Simplex Services Pvt Ltd.; United Kingdom; Remote; GBP 55,000 - 85,000; Full time

Job summary

Simplex Services is seeking an experienced Service Manager to oversee IT and business service delivery from its Brighton-based team. You will ensure SLAs are met, policies are followed, and services are delivered with high quality and efficiency.

You will lead service delivery teams, collaborate with clients and internal stakeholders, and monitor performance metrics to drive continuous improvement while managing risk and compliance.

Qualifications

• 7+ years in IT/service management with leadership experience.
• Hands-on ITIL knowledge and familiarity with service management tools.

Responsibilities

• Oversee service delivery aligning with SLAs and objectives.
• Engage stakeholders and coordinate cross-functional teams.
• Monitor KPIs, produce reports, and drive improvements.
• Lead continuous service improvement initiatives.
• Ensure compliance with policies, standards, and risk controls.

Skills

Leadership

Stakeholder management

Communication

Problem solving

Education

ITIL Certification

PMP/PRINCE2

Tools

ServiceNow

Jira Service Management

Job description

Simplex Services is seeking an experienced Service Manager to oversee IT and business service delivery from its Brighton-based team. You will ensure SLAs are met, policies are followed, and services are delivered with high quality and efficiency.

You will lead service delivery teams, collaborate with clients and internal stakeholders, and monitor performance metrics to drive continuous improvement while managing risk and compliance.