Senior IT Operations & Transformation Leader Public Sector

Change-IT Public Sector; London Borough of Islington; Hybrid; GBP 143,000 - 148,000; Full time

Job summary

Change-IT Public Sector is seeking a Senior Principal Technologist - IT Operations to shape a strategic IT Operations capability across a large UK public sector environment.

You will assess current capability, define future-state operating models, and help create a long-term IT Operations strategy and transformation roadmap, working across ITSM, ServiceNow, cloud and SaaS platforms with senior stakeholders.

Qualifications

• 6+ years in IT Operations
• Experience leading large-scale transformation
• Strong ITSM knowledge
• Experience developing TOMs, strategies and roadmaps
• Exposure to ServiceNow, cloud, M365 and SaaS environments

Responsibilities

• Shape the future IT Operations strategy and operating model
• Assess current-state maturity and define future-state roadmaps
• Lead major IT Operations and service transformation
• Improve service management across incident, problem, change, release and service desk
• Support self-service, automation and emerging AI-enabled operations
• Work across ServiceNow, Microsoft 365, cloud, SaaS and enterprise platforms
• Influence senior stakeholders across complex organisational boundaries
• Manage and work with technology suppliers and service partners

Skills

IT Operations leadership

ITSM / service management

ServiceNow

Cloud environments

Microsoft 365 / M365

SaaS platforms

Supplier & stakeholder management

Autonomous working

Tools

ServiceNow

AWS

Azure

TOGAF

Job description

Change-IT Public Sector is seeking a Senior Principal Technologist - IT Operations to shape a strategic IT Operations capability across a large UK public sector environment.

You will assess current capability, define future-state operating models, and help create a long-term IT Operations strategy and transformation roadmap, working across ITSM, ServiceNow, cloud and SaaS platforms with senior stakeholders.