Principal Technologist – IT Operations

Change-IT Public Sector; London Borough of Islington; Híbrido; GBP 143.000 - 148.000; Jornada completa

Descripción de la vacante

Change-IT Public Sector is seeking a Senior Principal Technologist - IT Operations to shape a strategic IT Operations capability across a large UK public sector environment.

You will assess current capability, define future-state operating models, and help create a long-term IT Operations strategy and transformation roadmap, working across ITSM, ServiceNow, cloud and SaaS platforms with senior stakeholders.

Formación

• 6+ years in IT Operations
• Experience leading large-scale transformation
• Strong ITSM knowledge
• Experience developing TOMs, strategies and roadmaps
• Exposure to ServiceNow, cloud, M365 and SaaS environments

Responsabilidades

• Shape the future IT Operations strategy and operating model
• Assess current-state maturity and define future-state roadmaps
• Lead major IT Operations and service transformation
• Improve service management across incident, problem, change, release and service desk
• Support self-service, automation and emerging AI-enabled operations
• Work across ServiceNow, Microsoft 365, cloud, SaaS and enterprise platforms
• Influence senior stakeholders across complex organisational boundaries
• Manage and work with technology suppliers and service partners

Conocimientos

IT Operations leadership

ITSM / service management

ServiceNow

Cloud environments

Microsoft 365 / M365

SaaS platforms

Supplier & stakeholder management

Autonomous working

Herramientas

ServiceNow

AWS

Azure

TOGAF

Descripción del empleo

Location: London, Bristol or Manchester - hybrid
Contract: 12 months
Rate: £775-£800 per day
IR35: Inside IR35
Clearance: BPSS eligible minimum; current SC clearance is a distinct advantage

We are looking for a senior Principal Technologist - IT Operations to help shape a strategic IT Operations capability across a large UK public sector environment.

This is not a traditional BAU operations role. You will assess current capability, define future-state operating models and help create a long-term IT Operations strategy and transformation roadmap.

Key Responsibilities

• Shape the future IT Operations strategy and operating model
• Assess current-state maturity and define future-state roadmaps
• Lead major IT Operations and service transformation
• Improve service management across incident, problem, change, release and service desk
• Support self-service, automation and emerging AI-enabled operations
• Work across ServiceNow, Microsoft 365, cloud, SaaS and enterprise platforms
• Influence senior stakeholders across complex organisational boundaries
• Manage and work with technology suppliers and service partners

About You

• 6+ years' relevant IT Operations experience
• Senior IT Operations / Technology Operations leadership experience
• Large-scale transformation and change experience
• Strong ITSM / service management knowledge
• Experience developing TOMs, strategies and roadmaps
• Exposure to ServiceNow, cloud, M365 and SaaS environments
• Strong supplier and senior stakeholder management skills
• Experience working autonomously in complex organisations

Government or wider public sector experience is highly desirable.

Current SC clearance is a significant advantage, although candidates who are eligible to undergo clearance will also be considered.

Relevant qualifications may include ITIL, ISO 20000, ISO 27001, AWS, Azure, ServiceNow, TOGAF or Agile.

Hybrid working is expected, with regular team days primarily in London or Manchester. 100% remote working is not available.