Senior IT Officer

Smiley & Co, Ltd.; Oxford; On-site; GBP 38,000 - 47,000; Full time

Job summary

A leading Centre seeks a Senior IT Officer to assist with IT & AV infrastructure management. This role involves providing support, maintaining systems, and ensuring effective communication of technical issues to users. Candidates should have strong Windows server knowledge, excellent communication skills, and experience in customer service. Benefits include generous leave and a pension scheme.

Benefits

27 days leave plus public holidays

Generous pension scheme

Lunches provided during term time

Qualifications

• Ability to design and maintain Windows Servers.
• Experience in configuring networks and firewalls.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide second-line IT & AV support.
• Troubleshoot system and network problems.
• Write and update systems documentation.

Skills

Windows Server Administration

Network Configuration

Troubleshooting

Communication Skills

Customer Service

Tools

PowerShell

Active Directory

Hyper-V

Job description

Location: Oxford OX3 0EE

Salary: £38,674 £46,913 per annum (Depending on experience and qualifications)

The Role

The Senior IT Officer is responsible for assisting the IT Manager in the maintenance and development of all aspects of IT & AV infrastructure and for services provided within the Centre and for deputising for the IT Manager when on leave. They will also provide professional, effective and customer-focused support to Centre members and guests, providing guidance to the IT Officer as required.

Key Responsibilities

• Provide second-line IT & AV support to Centre members and guests and first-line support when the IT Officer is unavailable.
• Play a leading role in the design of new systems and services as well as maintenance and support of existing ones.
• Troubleshoot system and network problems.
• Diagnose and fix hardware or software faults.
• Monitor security alerts from systems and take appropriate action.
• Implement changes to enhance the Centres IT security posture.
• Encourage good information security practices within the Centre and ensure that systems are adequately protected against malware and unwanted intrusion.
• Write and update systems and user documentation.
• Keep records, e.g. the Asset List, up to date.
• Keep abreast of technical developments and undertake job-related training and development.
• Promote the use of the Centres audio-visual facilities for teaching, meetings, webinars, and events.
• Create user guides and provide training for the use of audio-visual facilities.
• Contribute to the development of a comprehensive Centre IT manual.
• Contribute to and act as Secretary to relevant Centre Committees.
• Set up and run audio visual equipment for events.
• Comply with Health and Safety regulations.
• Be prepared to work unusual hours on occasions in cases of operational necessity.
• Contribute to any order of business of the Centre as required by the IT Manager.
  
  

Skills And Qualifications

Ability to:

• Design, commission and maintain Windows Servers, including Active Directory, Group Policy, File Sharing, Print Server, DHCP and DNS
• Configure managed switches and wireless access points, including the use of VLANs
• Configure firewall rules
• Administer virtualisation platforms, preferably Hyper-V
• Configure storage area networks
• Identify and meet the needs of both internal and external customers to deliver a high-quality service
• Explain technical issues in an accessible way to non-technical users
• Work independently and in a team
• Communicate (verbal and written) clearly in English, as well as having excellent inter-personal skills and to show a willing can-do attitude to staff, students and visitors at all levels of the Centre
• Understand and exercise the need for confidentiality and discretion
• Analyse technical and non-technical issues, prioritise, make informed judgements, and take appropriate actions with minimal guidance from the IT Manager
• Adapt successfully to changing circumstances and identify fresh approaches.
  
  

Experience Of

• Writing scripts using PowerShell or similar
• Providing general IT support expertise
• Client operating systems (Windows and macOS) plus common applications, e.g. Microsoft Office & email clients such as Microsoft Outlook.
  
  

Benefits

• 27 days leave per annum plus public holidays Generous pension scheme Lunches provided during term time (when available)
  
  

To Apply

If you feel you are a suitable candidate and would like to work for this reputable Centre, please do not hesitate to apply.