Apprentice IT Support Officer

Getting In Limited; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is looking for an Apprentice IT Support Officer to join their team. This role offers a fantastic opportunity to gain hands-on experience while completing your apprenticeship studies. You will provide first-line support for various devices, learn to troubleshoot hardware and software issues, and contribute to the maintenance of internal ICT systems. Working across multiple departments, you will develop essential skills in communication, organization, and customer care. This position is perfect for those eager to kickstart their career in IT within a supportive and dynamic environment.

Qualifications

• Focus on completing apprenticeship studies while gaining hands-on experience.
• Learn to provide first-line support for desktop/laptop/smartphone issues.

Responsibilities

• Identify and support common hardware and software problems.
• Install and configure devices for university staff use.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Administrative skills

Analytical skills

Logical thinking

Team working

Job description

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Apprentice IT Support Officer

Apply From: 14/02/2025

Learning Provider

Delivered by BASINGSTOKE ITEC LIMITED

Employer

University of Oxford

Vacancy Description

• As a working learner your focus will be to complete your apprenticeship studies by learning and developing your skills, knowledge and behaviours whilst obtaining hands-on experience of working with technology, processes, and teams.

• Learn to provide first-line desktop/laptop/smartphone support for the department’s staff and students.

• Learn to identify and provide support for common hardware issues (failed drives, power source issues, fan cleaning) and software problems.

• Learn to install and configure new devices for university staff use, network connections, network file drive, and printer access.

• Learn to develop, implement, and maintain internal ICT systems.

• Learn and develop to manage a case load of service incidents and standard change requests, ensuring that requests are handled correctly and to a high standard.

• Learn the departmental Audio-Visual systems and provide support for staff and students, e.g., supporting University Lecturers on how to carry out recording.

• You will be working across multiple Departments within the University on a rotational basis.

• Present a pleasant, helpful, and professional demeanour when dealing with customers, teams, and senior management.

• Contribute to the creation and maintenance of system documentation and operating procedures.

• Contribute to the creation and maintenance of web guidance for users.

• Contribute to the activities of the Department through projects or other tasks appropriate to the skills and abilities of the post holder.

• Contribute towards the Digital Skills Team: designing, delivering, and supporting face-to-face workshops on IT projects.

• Contribute to supporting delivery and promoting the University's digital skills programme and digital capability service offer through guidance, systems, and processes.

Key Details

Vacancy Title

Apprentice IT Support Officer

Employer Description

We are the largest employer in Oxfordshire with around 16,000 staff working in and around Oxford in a huge range of roles. We are proud of the apprenticeship opportunities we offer and have a successful record of helping local young people transition from education into their first job.

Vacancy Location

Department of Materials, Parks Road, OX1 3PH

Wage Frequency

Custom

Number of Vacancies

6

Vacancy Reference Number

1000302825

Key Dates

Apply From

14/02/2025

Closing Date For Applications

2025-05-12 23:59:59

Interview Begin From

Possible Start Date

2025-09-01

Training

Training to be Provided

• Training will take place at the university and will be a blend of face-to-face and remote learning.

Learning Provider

BASINGSTOKE ITEC LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Analytical skills, Logical thinking, Team working.

Apply Now