Senior IT Field Delivery Engineer

Verelogic; Greater London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen IT-Support-Techniker, der vor Ort bei Kunden arbeitet, um IT-Hardware und Software zu unterstützen. In dieser Rolle sind Sie für die Durchführung von Diagnosen, Reparaturen und Konfigurationen verantwortlich, während Sie gleichzeitig die SLA-Anforderungen unserer Kunden erfüllen. Sie werden auch an IMAC-Projekten teilnehmen und als Mentor für andere Ingenieure fungieren. Wenn Sie eine Leidenschaft für Technologie haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie!

Qualifications

• Erforderliche technische Zertifizierungen wie CompTIA A+ oder Server+.
• Fähigkeit zur Durchführung von IMAC-Projekten mit wenig Aufsicht.

Responsibilities

• Durchführung von Diagnosen und Reparaturen an IT-Hardware und -Software.
• Kommunikation mit Call Administration und Field Delivery Manager zur SLA-Überwachung.

Skills

Kundenorientierung

Selbstmotivation

Organisationstalent

Technische Zertifizierungen

Kommunikationsfähigkeiten

Fähigkeit, in Höhen zu arbeiten

Teamarbeit

Education

CompTIA A+

CompTIA Server+

Job description

Role purpose:

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Security clearance will be required for this role.

Key responsibilities:

• Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals.
• Complete customer rebuilds and configuration to desk.
• Assist other engineers in the delivery of service to our customers.
• Cover site roles where required due to planned or unplanned absence.
• Achieve the dynamic KPI targets set for your role.
• Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements.
• Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation.
• Will be able to carry out IMAC projects with little supervision and lead as and when required.
• Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
• Carry out any other reasonable request from your line management.
• Participate in 24/7 coverage via a rota system.
• Work a certain amount of overtime when required to do so.
• Practice 'Quick Win' processes.
• Act as a mentor to other engineers when required.
• Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace.
• Will maintain company assets to keep them in good working order and good general condition.
• Be familiar with customer policies and processes where applicable.

Skills and experience:

• Must always be professional and presentable.
• Must have a full UK driving licence.
• Must have excellent customer-facing skills.
• Will be required to be self-motivated with good organisational skills and can work unsupervised.
• Must possess or can obtain relevant technical certifications.
• Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience.
• Must possess the ability to work at height and undertake varied manual handling activities.
• Will display positive behaviours that support team productivity.
• Must have a high standard of communication and interpersonal skills to support colleagues and team members.