IT Field Delivery Engineer

SCC; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an IT Field Delivery Engineer to provide exceptional IT support and customer service across various contracts. This role involves installing and maintaining hardware and software, ensuring compliance with health and safety standards, and participating in routine audits. With a focus on career development and a flexible working environment, this position offers a unique opportunity to thrive in a dynamic team. Join a company dedicated to innovation and excellence in IT solutions, where your contributions will make a significant impact on customer satisfaction and operational efficiency.

Benefits

Flexible benefits scheme

Paid volunteering days

Career development opportunities

Hybrid working

Inclusive workplace

Qualifications

• Qualified to at least CompTIA A+ or equivalent experience/certifications.
• Self-motivated with good organizational skills.

Responsibilities

• Install, upgrade, repair, configure, and test hardware/software.
• Support customer sites with IT hardware and software within SLA.
• Participate in routine maintenance and audits.

Skills

Customer-facing skills

CompTIA A+ or equivalent

Organizational skills

Driving license

Ability to work at heights

Team-oriented behaviors

Job description

Join to apply for the IT Field Delivery Engineer role at SCC.

Role: IT Field Delivery Engineer

Location: London (SCC operates hybrid working, combining office and home working)

Contract Type: Permanent

Salary Package: Competitive salary plus extensive benefits, a flexible benefits scheme, and 2 paid volunteering days annually

Hours: 8:00 am – 4:30 pm, Monday – Friday

Interview Process: Two-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic salary and benefits
• Hybrid working & core hours aligned with role requirements
• Career development and lifelong learning opportunities
• Opportunity to join Europe's largest privately-owned IT company

Role Purpose

To support customer sites with IT hardware and software within SLA, delivering effective IT support and customer service to dedicated contracts.

Key Responsibilities

• Install, upgrade, repair, configure, and test hardware/software following standard procedures
• Assist with projects and provide hands-on support
• Handle calls as per procedures, escalating and resolving issues promptly
• Support other service engineers off-site
• Participate in routine maintenance and audits
• Use mobile devices to manage calls efficiently
• Follow health & safety procedures
• Comply with local airport authority conditions, including ID and vehicle passes
• Perform IT tasks across the customer’s campus
• Participate in 24/7 coverage via rota or shifts if needed
• Assist with administrative duties as directed
• Meet SLA targets for calls
• Maintain company vehicles and records, especially in airside locations
• Support projects outside core hours as required
• Other duties as assigned by manager
• Follow policies, health & safety standards, and maintain professional appearance
• Willing to work overtime when necessary
• Familiarity with SCC policies and customer procedures

Skills and Experience

• Professional appearance and excellent customer-facing skills
• Full UK driving license
• Self-motivated with good organizational skills
• Qualified to at least CompTIA A+ or equivalent experience/certifications
• Ability to work at heights and handle manual tasks
• Positive team-oriented behaviors

About Us

SCC is Europe's largest privately-owned IT company, based in Birmingham, dedicated to IT transformation and customer excellence. We foster innovation through diverse ideas and disciplines, simplifying complex IT solutions.

Equal Opportunities

SCC is committed to diversity and inclusion, providing equal opportunities regardless of protected characteristics. Reasonable adjustments for interviews can be requested.

More about our initiatives: Diversity & Inclusion, Sustainability, Life at SCC.