Senior IT Engineer

Opencast; Newcastle upon Tyne; On-site; GBP 35,000 - 40,000; Full time

Job summary

Opencast, a growing tech consultancy, is seeking a Senior IT Engineer to enhance their internal IT function. Key responsibilities include providing IT support, solving complex technical issues, and collaborating with teams across the company. A proactive approach and excellent problem-solving skills are vital for this role.

Benefits

Competitive pension

Health cash plan

Share options

Discretionary bonus

Flexible hours

25 days' holiday

Qualifications

• Experience in delivering high-quality IT support.
• Analysed and resolved complex IT issues.
• Maintained and secured IT systems.

Responsibilities

• Support users effectively within defined service levels.
• Work with an ITSM platform to manage requests.
• Perform root cause analysis to reduce repeat issues.

Skills

Problem-solving

Communication

Team collaboration

Technical documentation

Customer support

Tools

Atlassian Suite

Salesforce

ERP solutions

Job description

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Ready for a new challenge?

Are you looking for work that makes a difference? Do you want to work with people who learn and grow together?

If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business.

The role

We're looking for a talented Senior IT Engineer to join our team. You'll work closely with our Director of IT and Information Security, playing a pivotal role in building and shaping ourinternal IT function. Your contributions will be crucial, adding significant value to our operations.

You will work with various teams across Opencast to identify pain points and recommend improvements to enhance the end-user experience.

We are looking for someone with excellent problem-solving skills, a proactive approach to technology management, and a passion for providing high-quality systems and support.

As part of this role, you will be required to align with, and adhere to, Opencast's policies and procedures, including but not limited to those related to Information Security and Quality.

Essential experience

We'll want you to demonstrate experience in delivering high-quality IT support and contributing to a robust internal technology environment. You don't need to have had the job title of "Senior IT Engineer" before.

In your CV and interview, please show how you have:

• Supported users effectively, both remotely and in person, within defined service levels

• Worked with an ITSM platform to manage and prioritise requests

• Analysed and resolved complex IT issues (hardware and software), including escalation at a senior support level

• Performed root cause analysis to reduce repeat issues and improve service

• Followed procedures and contributed to maintaining or improving documentation

• Worked with third-party suppliers or partners to manage escalated technical issues

• Maintained and secured IT systems through patching and system hardening

• Written or maintained technical documentation and standard operating procedures

• Helped develop the capability of colleagues by sharing knowledge and offering support

As well as technical capability, there are core skills you'll need to be successful in this role.

In the interview, please show how you:

• Apply a thoughtful, structured approach to solving technical problems

• Communicate clearly with users and colleagues to understand their needs and explain solutions

• Contribute to a collaborative and inclusive team culture

• Stay informed about emerging technologies and how they could benefit internal IT environments

In the interview, we'll ask you to describe how you approach technical support, continuous improvement, and collaboration. If you're successful in the first stage, we may ask you to discuss a scenario that explores your problem-solving and technical decision-making.

Desirable experience

Some areas of experience are not essential but relevant to the role:

• Experience using and administering Atlassian suite of products, including Jira and Confluence

• Experience administering Salesforce

• Experience with ERP solutions - any exposure to Workday would be helpful

• A strong understanding of cyber security principles and best practices

Salary

Salary range: £35,000-£40,000

What our offer includes

Competitive pension, health cash plan, share options and discretionary bonus.

Flexible hours and 25 days' holiday.

People to support you every step of the way.

Where you'll work

A minimum of 3 days per week working at our HQ in Newcastle

We include you

We won't discriminate on age, disability, ethnicity, family status, gender, race, religion or sexual orientation. We'll consider applicants from overseas.

Interview

Job interviews are on Microsoft Teams. We'll make any adjustments to help you.

Want to know more?

Visit our website or email [e-mail].