Senior IT Engineer

Maxwell Bond; Manchester; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading IT services provider in Greater Manchester is seeking a Senior IT Engineer to handle client-facing support, focusing on problem-solving complex technical issues and building client relationships. The ideal candidate will lead technical support efforts without management responsibilities, contributing to process improvements and project delivery in a hybrid work model.

Qualifications

• Proven experience in senior IT support or infrastructure engineering.
• Strong technical skills across Microsoft environments and networking.
• Experience with ticketing systems and documentation.

Responsibilities

• Acting as an escalation point for technical issues across client environments.
• Delivering end-to-end support for cloud platforms and networking.
• Assisting with project work from planning to implementation.

Skills

Technical problem-solving

Client engagement

Attention to detail

Documentation skills

Job description

Cloud Solutions / Office 365 / MDM / Telephony / Networking / Virtualisation
Cloud Solutions / Office 365 / MDM / Telephony / Networking / Virtualisation

Senior IT Engineer (Client-Facing)
Up to £35,000
Greater Manchester – Hybrid (3 Days Office / 2 WFH)

We’re partnering with a growing IT services provider in Greater Manchester who are looking to bring in a Senior IT Engineer to join their technical team. This is a hands-on, client-facing role – ideal for someone who enjoys solving complex technical issues while building strong relationships with clients.

You won’t have management responsibilities, but you’ll be a senior figure in the team, expected to lead by example, take ownership of high-level support and project work, and act as a trusted technical advisor to clients.

What you’ll be doing:

• Acting as an escalation point for 2nd/3rd line technical issues across a variety of client environments
• Delivering end-to-end support across servers, networking, cloud platforms (e.g. M365, Azure), VoIP, mobile devices, and MDM tools
• Getting stuck into project work – assisting with planning, implementation, and post-deployment support
• Working closely with clients – helping them get the most from their IT setup, resolving technical problems, and offering clear, jargon-free advice
• Supporting infrastructure design and deployment, both remotely and on-site when needed
• Logging and documenting work accurately – helping to maintain high service standards
• Contributing to process improvement and knowledge sharing across the team

What we’re looking for:

• Proven experience in a similar senior IT support or infrastructure engineering role
• Strong technical skills across Microsoft environments, networking, servers, and cloud-based tools
• A natural problem-solver who thrives in a fast-paced, client-focused environment
• Comfortable engaging with clients – able to translate technical issues into clear, practical solutions
• Detail-oriented and thorough – someone who sees tasks through to completion
• Experience working with ticketing systems, documentation, and best-practice processes
• A proactive mindset – always looking to learn and improve

Nice to have (but not a dealbreaker):

• Exposure to project delivery or involvement in technical change implementations
• Experience with ITIL-aligned processes or working within MSP or service-led environments

This is a great role for someone who enjoys variety, responsibility, and working closely with clients – without the need to manage a team. You’ll be supported by a collaborative group and have plenty of scope to grow technically.

If you require more information, please contact Dan Rowland at Maxwell Bond on 0161 840 1021 or [e-mail]

Cloud Solutions / Office 365 / MDM / Telephony / Networking / Virtualisation
Cloud Solutions / Office 365 / MDM / Telephony / Networking / Virtualisation