Senior IT Engineer

TN United Kingdom; Birmingham; On-site; GBP 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior IT Engineer to lead its IT team and enhance internal operations. This role is pivotal in maintaining a robust IT infrastructure that supports both domestic and international offices, as well as remote workers. The ideal candidate will have extensive experience in senior IT roles, particularly in managing Cisco environments and the Apple ecosystem. You'll have the opportunity to lead significant projects, oversee IT budgeting, and implement cutting-edge technologies while ensuring the security of data and networks. Join a forward-thinking company that values innovation and offers a supportive work environment.

Benefits

25 days holiday

Unmetered leave trial in 2024

Bank Holidays

Qualifications

• Extensive experience in senior IT roles, focusing on network administration.
• Expertise in managing Cisco network environments and troubleshooting.

Responsibilities

• Manage internal IT, networking, and cloud-hosted services.
• Ensure security of data, networks, and backup systems.

Skills

Network Administration

Troubleshooting

Cisco Management

macOS and iOS Management

Cloud IT Service Management

VPN, DNS, DHCP, LANs/VLANs

Education

Apple Certifications (e.g., ACSP)

CCNP and/or CCNA Certification

Tools

Google Workspace

Cisco

Palo Alto

Okta

Jamf

Zoom

Job description

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We seek an experienced Senior IT Engineer to lead our client's IT team, focusing on internal operations and collaboration systems. This role is essential for maintaining and improving our IT infrastructure, which supports domestic and international offices and remote workers. Our client's cloud-based environment uses Google Workspace, Zoom, Cisco, Palo Alto, Okta, and Jamf, with a primary user base on Mac systems and a transition from Windows underway. This is an excellent opportunity for a seasoned IT professional to contribute meaningfully.This person will essentially be leading the company's IT department.

Key Responsibilities:

• Manage internal IT, networking, and cloud-hosted services
• Create and maintain systems architecture documentation
• Ensure security of data, networks, and backup systems
• Lead hardware and software upgrades
• Troubleshoot and resolve system issues strategically
• Assess new technologies and conduct cost/benefit analyses
• Oversee IT budgeting and manage the IT Helpdesk System

Requirements:

• Extensive experience in senior IT roles, including network administration and troubleshooting
• Expertise in managing Cisco network environments
• Familiarity with the Apple ecosystem, managing macOS and iOS devices with Jamf
• Experience with Google Workspace, Okta, Atlassian products, Zoom, and other cloud IT systems
• Proficiency in cloud-based IT service management, particularly AWS infrastructure
• Strong understanding of VPN, DNS, DHCP, LANs/VLANs, and firewall management (preferably Palo Alto)
• Skilled in IT ticketing systems management and record-keeping

Desirable Qualifications:

• Apple certifications (e.g., ACSP), Jamf training, or equivalent
• Okta Essentials training and certification
• CCNP and/or CCNA certification or similar
• Knowledge of ISO 27001 and other security standards
• Experience managing Zoom services
• 25 days holiday, plus Bank Holidays (trialling unmetered leave in 2024)