Senior IT Applications Manager

JSP Safety; Worsham; On-site; GBP 65,000 - 90,000; Full time

Job summary

JSP Safety is seeking an IT-driven Technical Applications Manager to own and optimize core business applications. You will lead lifecycle activities, oversee integrations, ensure data integrity, and work with ITIL-aligned processes to deliver secure, reliable solutions.

In this role, you will collaborate with business teams to map processes to systems, design technical specs, and drive continuous improvement while managing vendor relationships and on‑call support as required.

Qualifications

• Experience supporting and configuring enterprise or business-critical applications.
• Understanding of application architecture, databases, APIs, and integrations.
• Knowledge of ITIL processes, especially change, incident, and problem management.
• Familiarity with SQL, reporting tools, and data analysis techniques (desirable).
• Understanding of data governance principles and best practices.

Responsibilities

• Act as the technical owner for assigned business-critical applications.
• Ensure systems remain stable, performant, secure, and updated.
• Manage application lifecycle activities including upgrades, patching, and configuration changes.
• Monitor application health, usage, and performance; proactively resolve issues.
• Implement system changes, enhancements, and configuration updates following ITIL change management practices.
• Evaluate change requests, assess impact and risk, create implementation plans, and ensure proper testing
• Coordinate user acceptance testing (UAT) and post‑implementation validation.
• Maintain audit-compliant change records and documentation.
• Work closely with business teams to understand operational processes and ensure applications support their needs.
• Map business processes into system workflows and recommend optimisations.
• Translate business requirements into clear technical specifications and solution designs.
• Support continuous improvement initiatives across systems and processes.
• Ensure data accuracy, integrity, and security within managed applications.
• Maintain master data and oversee data governance processes.
• Support data imports, exports, cleansing, and validation activities.
• Troubleshoot data inconsistencies and work with stakeholders to resolve underlying issues.
• Manage & support integrations between applications, databases & external systems.
• Ensure API connections, data feeds, and interface schedules operate reliably.
• Work with internal and external developers to resolve integration issues and implement new connections.
• Act as the escalation point for business‑critical application incidents.
• Troubleshoot and resolve complex application issues in a timely manner.
• Participate in incident response, root cause analysis, and problem‑resolution activities.
• Provide on-call or out-of-hours support for critical issues when required.
• Manage relationships with application vendors, hosting providers, and support partners.
• Coordinate support tickets, elevate issues, and oversee the delivery of technical services.
• Review and monitor SLAs, contracts, and service performance.
• Support vendor evaluations and contribute to system selection processes.
• Create and maintain full system documentation, including configuration records, process maps, data flows, and user guides.
• Ensure documentation is accurate, up to date, and compliant with internal standards.
• Support audits, compliance reviews, and security assessments.

Skills

Enterprise apps

APIs & integrations

ITIL processes

SQL & reporting

Tools

SQL

Integrations

Job description

JSP Safety is seeking an IT-driven Technical Applications Manager to own and optimize core business applications. You will lead lifecycle activities, oversee integrations, ensure data integrity, and work with ITIL-aligned processes to deliver secure, reliable solutions.

In this role, you will collaborate with business teams to map processes to systems, design technical specs, and drive continuous improvement while managing vendor relationships and on‑call support as required.