Senior IS Support Specialist

JR United Kingdom; Slough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading law firm in London is seeking a Senior IS Support Specialist to provide exceptional IS support to legal professionals. This role involves maintaining technology equipment, offering technical assistance, and participating in IS projects, backed by a comprehensive benefits package.

Benefits

Health care

Retirement

Paid time off

Parental leave

Life insurance

Performance-based bonuses

Qualifications

• Strong communication and customer service skills required.
• Experience in legal or professional services preferred.
• Ability to work flexible hours, including weekends.

Responsibilities

• Deliver timely IS support to internal clients.
• Maintain PCs, laptops, smartphones, and AV systems.
• Serve as a second-level technical resource for issue resolution.

Skills

Communication

Customer Service

Technical Support

Tools

Windows 11

Microsoft Office

Exchange

SCCM

Job description

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Ryder Reid Legal is currently recruiting for a Senior IS Support Specialist to join one of our global law firm clients on a permanent basis at their London office. This is a fantastic opportunity to support world-class legal professionals through exceptional technology services, while working in one of London’s most dynamic law firms.

Key Responsibilities:

• Deliver timely and effective IS support to internal clients.
• Maintain and deploy PCs, laptops, smartphones, printers, AV systems, and more.
• Serve as a second-level technical resource for issue resolution.
• Log and track issues using Footprints; contribute to the knowledge base.
• Promote effective use of firm-provided software applications.
• Maintain accurate equipment inventory in the Asset Management System.
• Provide after-hours technical support as needed.
• Participate in IS projects and uphold firm-wide standards and procedures.

Qualifications:

• Strong communication and customer service skills.
• Proficiency with Windows 11, iOS, Microsoft Office, Exchange, and SCCM.
• Experience in legal or professional services environments preferred.
• Ability to move equipment and work flexible hours, including weekends.
• Comprehensive benefits: health care, retirement, paid time off, parental leave, life insurance, and performance-based bonuses.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

https://uk.linkedin.com/company/ryder-reid-legal