Senior IS Support Specialist

JR United Kingdom; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading global law firm is seeking a Senior IS Support Specialist to join their London office. The role involves providing top-tier technical support to legal professionals, managing equipment, and participating in IS projects. Ideal candidates will have excellent communication skills and a background in professional services environments.

Benefits

Health care

Retirement

Paid time off

Parental leave

Life insurance

Performance-based bonuses

Qualifications

• Strong communication and customer service skills.
• Proficiency with Windows 11, iOS, Microsoft Office, Exchange, and SCCM.
• Experience in legal or professional services environments preferred.

Responsibilities

• Deliver timely and effective IS support to internal clients.
• Maintain and deploy PCs, laptops, smartphones, and more.
• Serve as a second-level technical resource for issue resolution.

Skills

Strong communication

Customer service skills

Proficiency with Windows 11

Proficiency with iOS

Experience with Microsoft Office

Experience with Exchange

Experience with SCCM

Job description

Social network you want to login/join with:

Senior IS Support Specialist, london (city of london)

col-narrow-left

Client:

Ryder Reid Legal

Location:

london (city of london), United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

col-wide

Job Description:

Title: Senior IS Support Specialist

Location: London

Ryder Reid Legal is currently recruiting for a Senior IS Support Specialist to join one of our global law firm clients on a permanent basis at their London office. This is a fantastic opportunity to support world-class legal professionals through exceptional technology services, while working in one of London’s most dynamic law firms.

Key Responsibilities:

• Deliver timely and effective IS support to internal clients.
• Maintain and deploy PCs, laptops, smartphones, printers, AV systems, and more.
• Serve as a second-level technical resource for issue resolution.
• Log and track issues using Footprints; contribute to the knowledge base.
• Promote effective use of firm-provided software applications.
• Maintain accurate equipment inventory in the Asset Management System.
• Provide after-hours technical support as needed.
• Participate in IS projects and uphold firm-wide standards and procedures.

Qualifications:

• Strong communication and customer service skills.
• Proficiency with Windows 11, iOS, Microsoft Office, Exchange, and SCCM.
• Experience in legal or professional services environments preferred.
• Ability to move equipment and work flexible hours, including weekends.
• Comprehensive benefits: health care, retirement, paid time off, parental leave, life insurance, and performance-based bonuses.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

https://uk.linkedin.com/company/ryder-reid-legal