Senior Insights Analyst - Real Estate Data & Strategy

Canary Wharf Group; Greater London; Hybrid; GBP 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible Working

Learning and Development

Other Benefits

Zusammenfassung

Canary Wharf Limited in London seeks a Senior Insights Analyst to join the Customer Experience & Insights team. You will deliver customer, market and commercial insight across Residential, Retail, Office and wider estate, shaping decisions with clear, actionable analytics.

You will integrate data from multiple sources, translate complex datasets into compelling narratives, and explore AI‑powered tools to enhance insight delivery across CWG.

Qualifikationen

• Proven experience in an insights, analytics, research or business intelligence role.
• Strong analytical and problem‑solving skills, with the ability to interpret complex datasets and identify meaningful trends.
• Ability to synthesise multiple data sources into clear, actionable insight that supports business decisionmaking.
• Excellent communication and presentation skills, with the ability to translate data into compelling narratives for a range of audiences.
• Experience working closely with stakeholders to understand business challenges and deliver insight that creates value.
• Naturally curious, commercially minded and motivated by solving business problems through data and insight.
• Strong Excel skills, with experience presenting analysis clearly through PowerPoint or similar tools.
• Experience working with customer feedback, NPS, customer satisfaction or market research data.
• Experience designing, analysing or interpreting customer surveys and research programmes.
• Experience within property, real estate, residential, retail, hospitality or customer experience environments would be advantageous.
• Familiarity with Power BI or other data visualisation tools.
• Experience using AI tools, LLM‑assisted analysis or process automation to improve analytical workflows would be beneficial.
• Basic SQL or Python skills would be advantageous.

Aufgaben

• Deliver high-quality customer, market and commercial insight across Residential, Retail, Office and wider estate.
• Support Vertus in understanding resident experience, engagement, retention and churn, identifying opportunities to improve journeys.
• Deliver insight to support retail performance, customer behaviour, footfall, spend and placemaking strategies.
• Bring together multiple data sources to develop a joined‑up view of customer experience and business performance.
• Build strong relationships across Residential, Retail, Office Leasing, Marketing, Development and operations.
• Present insight in a clear and engaging way to audiences from operational teams to senior leadership.
• Identify trends, patterns and key drivers of customer behaviour, satisfaction, engagement and performance.
• Translate complex datasets into clear narratives that support decision making.
• Analyse market trends, competitor activity and wider consumer behaviour to identify opportunities and risks.
• Support the design, analysis and interpretation of customer research and feedback programmes.
• Respond to ad hoc business questions and translate challenges into analytical solutions.
• Identify opportunities to improve reporting, analytical approaches and data integration.
• Explore how AI tools and emerging technologies can improve analytical efficiency and storytelling.
• Contribute to developing a more data‑driven culture by making insight accessible, relevant and actionable.

Kenntnisse

Analytical skills

Problem solving

Stakeholder management

Communication skills

Excel

Power BI

SQL

Python

Data visualization

Tools

Power BI

SQL

Python

Jobbeschreibung

Canary Wharf Limited in London seeks a Senior Insights Analyst to join the Customer Experience & Insights team. You will deliver customer, market and commercial insight across Residential, Retail, Office and wider estate, shaping decisions with clear, actionable analytics.

You will integrate data from multiple sources, translate complex datasets into compelling narratives, and explore AI‑powered tools to enhance insight delivery across CWG.