Senior Infrastructure Lead - Hybrid Cloud, AI & Automation

Zest Group; Upton; Hybrid; GBP 47,000 - 52,000; Full time

Job summary

Zest Plan in Bournemouth is seeking a Lead Infrastructure Engineer to be the senior escalation point across infrastructure, cloud and IT support. This hands-on role leads projects, mentors juniors and shapes technology use as the business grows, including AI considerations, in a Founder-led team.

You will manage hybrid on‑premise and cloud environments, drive Microsoft 365/Azure initiatives and strengthen security and resilience across the IT stack.

Qualifications

• At least five years’ experience in 2nd/3rd line IT support, infrastructure engineering or a similar senior technical role.

Responsibilities

• Act as a senior escalation point for complex infrastructure, cloud, networking, security and end‑user support issues.
• Lead infrastructure and IT projects across Microsoft 365, Azure, Windows Server, virtualisation, networking and security.
• Support and improve our hybrid infrastructure, including on‑premise and cloud environments.
• Mentor and guide our junior engineer, sharing knowledge and helping develop technical capability across the IT team.
• Maintain clear technical documentation, processes and standards.
• Identify opportunities to automate processes, improve resilience and introduce new technologies.
• Advise on secure, practical use of AI and emerging tools within the business.

Skills

Senior IT support

Microsoft 365

Azure

Windows Server

Active Directory

Networking

Virtualisation

Security awareness

Troubleshooting

Stakeholder management

Tools

VMware vSphere

Hyper-V

Entra ID

Azure

Microsoft 365 apps

Job description

Zest Plan in Bournemouth is seeking a Lead Infrastructure Engineer to be the senior escalation point across infrastructure, cloud and IT support. This hands-on role leads projects, mentors juniors and shapes technology use as the business grows, including AI considerations, in a Founder-led team.

You will manage hybrid on‑premise and cloud environments, drive Microsoft 365/Azure initiatives and strengthen security and resilience across the IT stack.