Senior Infrastructure Engineer
University of Northampton
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Job summary
The University of Northampton is seeking a Senior Infrastructure Engineer to maintain and improve the university's systems infrastructure on the Waterside campus with some remote work possible via line-manager approval.
The role requires hands-on technical expertise across Windows servers, AD, Exchange Online, Hyper-Converged and virtualization technologies, plus strong customer service for staff and students. ITIL knowledge and ability to work in a fast-paced educational environment are valued.
Qualifications
- Relevant IT qualification or suitable experience; ITIL V4 preferred.
- Experience in 4+ listed technologies and strong customer-focused service delivery.
Responsibilities
- Provide BAU support for infrastructure to students and staff.
- Handle incidents, problems, and requests in a 3rd line capacity.
- Deploy and configure new servers and work packages with monitoring in place.
- Maintain up-to-date documentation and process maps.
- Collaborate with third-party suppliers for timely software/hardware delivery.
- Troubleshoot incidents and escalate as needed.
- Support printing estate configuration and operational policies.
Skills
Education
Tools
Job description
Interview Date: 25 November 2026
The University of Northampton’s Senior Infrastructure Engineer has responsibility for supporting the infrastructure systems for the university.The post holder will work with university staff, the Executive, and IT subject matter experts to maintain the Systems infrastructure and continually improve the systems and processes we have in accordance with the university’s aspirations and IT digital strategy.
We are looking for the right individual to join the DDaT Infrastructure team at Northampton University, who is enthusiastic, keen to learn and has a passion for infrastructure technologies.You will have good technical knowledge and enjoy working with a hands-on approach in a fast-paced educational environment. We will be looking for you to get involved in the following areas as part of the infrastructure team.
- To work and collaborate within the infrastructure team to provide technology related assistance and facilitate resolution of incidents, problems, and requests for both the students and staff.
- To undertake Business as Usual (BAU) work and project activities assigned by the team manager, working in a 3rd line capacity.
- Delivering to end users’ technology solutions using a none jargon and customer orientated approach.
- To act as a hands‑on technical resource across the campus and other remote university locations.
- To ensure documentation is correct and up to date. Assisting with updating and maintaining detailed documentation, including process maps, workflow diagrams, and system configuration information.
- Responsible for helping and supporting the related infrastructure system as defined within the IT Service Catalogue.
- Responsible for the diagnosis, and resolution of assigned incidents, requested work items, and the completion of all related assigned activities.
- Responsible for ensuring new servers and work packages as assigned are deployed correctly and configured to be monitored by the correct monitoring tools.
- Apply technical expertise to attempt to resolve enquiries at first contact and/or allocate/escalate to the team or expert according to process.
- Responsible for working with third party suppliers to verify timely delivery of software, hardware equipment and ensure its readiness for operation usage.
- Responsible for the inventory, administration, deployment of operational related hardware,software and ensuring its configuration meet defined policy criteria.
- Responsible for ensuring operational policies, standards, best practices configurations, system settings and process tasks are adhered to and carried out.
- Responsible for the configuration, allocation, and monitoring of the printing estate.
The role will be predominately based on the waterside Campus, but some remote working is possible with your line managers agreement.
You will have a relevant IT qualification or be able to demonstrate suitable experience, ideally holding an ITIL V4 certification.
Knowledge and experience in at least 4 of the technologies listed below:
- Windows Operating Systems 11
- Windows Server 2019 / 2022 / 2025
- Active Directory & Group Policy 2019/2022/2025
- Exchange 365 Online
- A good knowledge of IT end user devices
- A good knowledge of Microsoft end user applications
- A good understanding of the Office 365 Environment
- Hyper Converged Infrastructures (Storage Spaces)
- Virtual Infrastructures VMWare, Hyper V, Nutanix
- Linux/Unix administration
- A good understanding of file storage, backup and data recovery (Rubrik) techniques
- Knowledge of Service Monitoring (Logic Monitor), and other tools
- Identity Management (IDM)
- MS Certificate Services
- Azure / AWS and AZURE MFA security configuration
- PowerShell scripting
- An understanding of the printing process
- Knowledge and understanding of AI Technologies
You will be able to demonstrate at interview that you have experience working as part of a team, while giving exceptional customer service to end users.We pride ourselves in the level of service we give to our customers, these are students, academics and other team members within the university.
Experience at undertaking operational activities, such as support, monitoring and trouble shooting incidents is essential for this role.
- Ability to adapt to organisational changes
- Ability to adapt to technological advances in the workplace and keep skills up to date
- Excellent organisational ability, verbal and written communication skills
- Excellent interpersonal skills and ability to develop professional relationships and rapport amongst colleagues, staff and students
- A strong customer focus, able to work effectively with and understand customer needs. To be a customer champion.
- Able to work occasionally out of hours supporting the wider IT teams.
- Able to travel to remote sites and occasionally work alone resolving incidents using own initiative.
- Ability to work under pressure to tight deadlines, while remaining calm and polite.
- To be able to attend the university campus for a minimum of 2 days per week. In line with our current smarter working policy. More on‑site attendance may be required to be agreed with your line manager.
- Integrity and professionalism, demonstrating a commitment to ethical standards, confidentiality, and the University’s values of inclusivity, trust, sustainability and aspiration
- Will be able to be part of an on‑call rota to support the university and offer out‑of‑hours support.
- Relevant Professional IT Certification or experience in similar role
- ITIL V3 / 4 Foundation certified
The DDaT IT Services department comprises 65 staff, divided into 4 main teams containing sub teams, and runs the information and technology services of the university.
The teams include:
- Technology Operations
- Application Services
- Cyber Security
- IT Management
The department runs a large IT service operation, with circa £8.5m operational budget and £5m capital budget. We are currently progressing a program of works transforming the systems at the university and this is an exciting time to join the team.
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first‑rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.
- Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
- Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
- Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
- Trust: We build relationships based on respect, transparency, and shared goals.
Together, we are creating a future where our community, our work, and our impact truly make a difference.
Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria, we regret that we are unable to offer sponsorship at this time.
We welcome applications from individuals from underrepresented groups.
The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.
Our Commitment to Equality and Inclusion
Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.
- Creating an Inclusive Environment: Adopting a zero‑tolerance approach to discrimination and ensuring all activities are inclusive.
- Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
- Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.
- Disability Confident
- Standalone Pledge
- IHRA Working Definition
For more details, visit: Equality and Diversity at UON
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