Senior Infrastructure Engineer

The Methodist Church in Britain; East Midlands; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

The Methodist Church in Britain IT Services seeks an experienced infrastructure support professional to diagnose and resolve incidents, support core systems, and manage on-site and remote infrastructure across campuses. You will handle third-line BAU work, deploy servers, monitor environments, and collaborate with third-party vendors, delivering reliable IT services for staff and students.

You will join a hands-on team, often on-site two days per week with occasional out-of-hours coverage,

Qualifications

• Requires IT certification or equivalent experience.
• Experience with incident resolution and third-line support is essential.
• Ability to work across campus and remote sites with on-call rota.

Responsibilities

• Diagnose and resolve incidents and requested work items.
• Support infrastructure systems defined in IT Service Catalogue.
• Carry out third-line BAU work and projects.
• Act as hands-on resource across campus and remote sites.
• Resolve first-contact inquiries or escalate per process.
• Deploy servers and packages with monitoring configurations.
• Coordinate with third-party suppliers for software/hardware.
• Manage hardware/software inventory and deployment per policy.
• Ensure operational policies, configurations and tasks are followed.
• Configure, allocate and monitor printing estate.
• Keep documentation up to date including process maps and configuration records.
• Collaborate within the team to resolve incidents for students and staff.

Skills

Windows 11

Windows Server 2019/2022/2025

Active Directory

Group Policy

Exchange Online

Office 365

PowerShell

Azure/AWS

VMware

Hyper-V

Nutanix

Rubrik

LogicMonitor

Identity management

Education

Relevant professional IT certification or equivalent experience

Tools

Rubrik

LogicMonitor

Azure

AWS

VMware

Printing systems

Job description

This post sits in the DDaT Infrastructure team within the university's IT Services department, which runs its information and technology services. The work centres on maintaining and improving core systems, handling third-line incidents, requests and projects, and deploying and monitoring servers and printing. It is hands-on, covering the campus and remote university sites, with occasional out-of-hours cover on an on-call rota and at least two days a week on site. Visa sponsorship is not available, so applicants must already have the right to work in the UK.

What the job involves

• Diagnose and resolve assigned incidents and requested work items
• Support infrastructure systems defined in the IT Service Catalogue
• Carry out third-line BAU work and projects assigned by the team manager
• Act as a hands-on technical resource across campus and remote university sites
• Resolve first-contact enquiries or escalation to the team or expert per process
• Deploy new servers and work packages correctly, configured for monitoring
• Work with third-party suppliers to verify delivery and readiness of software and hardware
• Manage inventory, administration and deployment of hardware and software to policy
• Ensure operational policies, standards, configurations and process tasks are followed
• Configure, allocate and monitor the printing estate
• Keep documentation accurate and up to date, including process maps and configuration records
• Collaborate within the infrastructure team to resolve incidents, problems and requests for students and staff, in plain language and with a customer focus

Qualifications

• Relevant professional IT certification, or experience in a similar role

Experience

• Experience of operational activities such as support, monitoring and troubleshooting incidents

Skills & knowledge

• Experience in at least four of: Windows 11, Windows Server 2019/2022/2025, Active Directory and Group Policy, Exchange Online, Office 365, end user devices and Microsoft applications
• Experience in at least four of: Storage Spaces, VMware, Hyper-V, Nutanix, Linux/Unix, Rubrik, LogicMonitor, identity management, MS Certificate Services, Azure/AWS and Azure MFA, PowerShell, printing, AI technologies
• Experience working as part of a team, giving excellent customer service to students and staff

Checks & eligibility

• Right to work in the UK, with no sponsorship available

Other

• Excellent organisational, verbal, written and interpersonal skills, building rapport with colleagues, staff and students
• Able to adapt to organisational change and technological advances, keeping skills up to date
• Calm and polite under pressure, meeting tight deadlines
• Integrity, professionalism and commitment to confidentiality and ethical standards
• Able to travel to remote sites and work alone on own initiative, occasionally out of hours
• Able to join the on-call rota and attend campus at least two days a week

Nice to have

• ITIL V3 or V4 Foundation certification