Senior Infrastructure Engineer

Maritime and Coastguard Agency; Fareham; Hybrid; GBP 52,000 - 72,000; Full time

Benefits offered by this job

Civil Service Pension

Job summary

The Maritime and Coastguard Agency seeks a Senior Infrastructure Engineer to guide server, hosting and platform infrastructure, collaborating with MSPs and internal users to keep critical systems secure and resilient.

Internally titled Lead IT Systems Engineer – Infrastructure, the role offers hybrid working from Fareham and Southampton with DDaT and On-Call allowances, plus Civil Service Pension contributions.

Qualifications

• Experience in technical IT support environments.
• Line management experience in IT support.
• Experience with Microsoft 365, Azure, AD/EntraID and Windows Server infrastructure.
• Experience working with third-party vendors.
• Familiarity with ITIL principles.
• Eligible to obtain UK security clearance.

Responsibilities

• Provide technical leadership for MCA server, hosting, storage and DR infrastructure.
• Coordinate with MSP to ensure maintenance, monitoring, patching, and capacity planning.
• Act as escalation point for infrastructure incidents and service requests.
• Coach IT colleagues and promote knowledge sharing across teams.
• Translate designs into operational services with architects.

Skills

Technical IT Support

Line management

Vendor management

Project management

ITIL fundamentals

Security clearance eligibility

Tools

Microsoft 365

Microsoft Azure

Active Directory

EntraID

Microsoft Server

Networking

Job description

Location: Fareham, Southampton (This role is suitable for hybrid working)

This role comes with a DDaT Allowance of up to £14,756 p.a and £3,000 p.a On-Call Allowance.

A Civil Service Pension with an employer contribution of 28.97%

The Maritime and Coastguard Agency (MCA) is seeking a Senior Infrastructure Engineer to provide technical guidance, governance and assurance across the organisation’s server, hosting and platform infrastructure. Internally, the role is named Lead IT Systems Engineer – Infrastructure. Working within the IT Support function, you will help ensure core IT services remain secure, resilient, stable and aligned to business needs. This is an opportunity to work closely with managed service providers, technical teams and internal users to support critical systems used across the MCA. You will oversee infrastructure operations, support incident and problem resolution, contribute to project delivery and drive continual improvement across on-premises and cloud-based environments.

As a Senior Infrastructure Engineer, you will provide technical oversight of MCA’s server and hosting infrastructure, ensuring services delivered through the Managed Service Provider are maintained, monitored, patched and operated effectively. You will act as a senior escalation point for infrastructure support, contribute to project delivery and help ensure MCA systems remain secure, available and performing to expected standards.

Top Responsibilities

• Providing technical leadership and oversight for MCA server, hosting, storage, backup and disaster recovery infrastructure.
• Working with the Managed Service Provider to assure infrastructure maintenance, monitoring, patching, capacity management and lifecycle planning.
• Acting as a senior escalation point for infrastructure incidents, problems and service requests, ensuring support is delivered within agreed targets.
• Leading, advising and coaching IT colleagues, supporting knowledge sharing and shift-left activity across support teams.
• Working with technical architects to translate infrastructure designs into effective operational services.

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About You

To be successful in this role you will need to have the following experience:

• Experience operating within a technical IT Support environment
• Line management experience overseeing performance management targets within an IT support environment
• Experience using and supporting diverse IT systems, including Microsoft 365 suite, Microsoft Azure, Active Directory & EntraID & Microsoft Server infrastructure, including networking elements.
• Experience working with third party vendors.
• Comfortable with project management techniques.
• Understanding of Information Technology Infrastructure Library (ITIL) Principles.
• The eligibility to obtain UK Security Clearance.

This vacancy closes at 23:55 on Thursday 10th September 2026