Senior Infrastructure Engineer

The Midland; Ditton; On-site; GBP 65,000 - 90,000; Full time

Job summary

The Midland is seeking an Infrastructure Operations Team Leader to drive performance, resilience, and scalability of our IT systems. You will lead an offshore team, own patch and vulnerability management, and oversee on‑prem and Azure environments.

In this role you will act as an escalation point, collaborate with global teams and vendors, and ensure ITIL, SOX, and audit requirements are met while driving continuous improvement and robust governance across the estate.

Qualifications

• Proven leadership of infrastructure teams (including off-shore).
• Deep expertise in Windows Server, VMware, AD, DNS, DHCP, Group Policy.
• Experience with Exchange (2016/2019 Hybrid), Office 365, Azure, and PowerShell.
• Familiarity with Ivanti, Veeam, Citrix, Dell VxRail, NetApp, SQL clustering.
• Strong understanding of security tools (e.g. Rapid7, Crowdstrike).
• Desirable exposure to AVD, Linux, Windows 11 build processes.
• Knowledge of Microsoft Entra, Azure resource management, and PRTG monitoring.
• Experience in financial services or regulated environments.
• Certifications such as MCSE, VCP, or Cisco are a plus.

Responsibilities

• Lead and mentor a team of off‑shore infrastructure engineers.
• Own patch and vulnerability management (Ivanti), application upgrades, and service availability.
• Oversee infrastructure across on‑prem and cloud (Azure) environments.
• Act as escalation point for 2nd/3rd line incidents and out‑of‑hours support.
• Collaborate globally with internal teams and external vendors.
• Ensure compliance with ITIL, SOX, and audit requirements.
• Drive DR testing, risk mitigation, and continuous improvement initiatives.
• Contribute to infrastructure design, documentation, and governance.

Skills

Leadership

Troubleshooting

Documentation

Communication

Education

MCSE

VCP

Cisco

Tools

Ivanti

Veeam

Citrix

Dell VxRail

NetApp

SQL clustering

Windows Server

VMware

AD

DNS

DHCP

Group Policy

Exchange 2016/2019 Hybrid

Office 365

Azure

PowerShell

Microsoft Entra

Azure Resource Management

PRTG monitoring

AVD

Linux

Windows 11 build processes

Rapid7

CrowdStrike

Job description

Are you a hands‑on infrastructure leader with a passion for operational excellence, patching, and keeping the lights on? Do you thrive in a fast‑paced environment where no two days are the same? If so, we want to hear from you! We're seeking an Infrastructure Operations Team Leader to drive the performance, resilience, and scalability of our IT systems. You'll lead a skilled off‑shore team, manage a diverse infrastructure estate, and play a pivotal role in shaping the future of our IT operations.

What You'll Be Doing

• Lead and mentor a team of off‑shore infrastructure engineers.
• Own patch and vulnerability management (Ivanti), application upgrades, and service availability.
• Oversee infrastructure across on‑prem and cloud (Azure) environments.
• Act as escalation point for 2nd/3rd line incidents and out‑of‑hours support.
• Collaborate globally with internal teams and external vendors.
• Ensure compliance with ITIL, SOX, and audit requirements.
• Drive DR testing, risk mitigation, and continuous improvement initiatives.
• Contribute to infrastructure design, documentation, and governance.

What You'll Bring Essential Skills & Experience:

• Proven leadership of infrastructure teams (including off‑shore).
• Deep expertise in Windows Server, VMware, AD, DNS, DHCP, Group Policy.
• Experience with Exchange (2016/2019 Hybrid), Office 365, Azure, and PowerShell.
• Familiarity with Ivanti, Veeam, Citrix, Dell VxRail, NetApp, SQL clustering.
• Strong understanding of security tools (e.g. Rapid7, Crowdstrike).
• Excellent troubleshooting, documentation, and communication skills.
• Desirable: Exposure to AVD, Linux, Windows 11 build processes.
• Knowledge of Microsoft Entra, Azure resource management, and PRTG monitoring.
• Experience in financial services or regulated environments.
• Certifications such as MCSE, VCP, or Cisco are a plus.

What You're Like

• Calm under pressure, with a pragmatic and proactive mindset.
• A natural leader who inspires and energises teams.
• Detail-oriented, organised, and results-driven.
• A strong communicator who can influence at all levels.
• Passionate about innovation, security, and service excellence.