Senior Information Technology Engineer

The ONE Group Ltd; Cambridge; On-site; GBP 28,000 - 36,000; Full time

Job summary

The ONE Group Ltd in Cambridge is seeking a capable 2nd Line IT support professional to join a close-knit IT team. You’ll handle a mix of infrastructure tasks, networking work, and AV technology, with the chance to own projects and push for improvements across the environment.

You’ll work across Windows Server, Windows 11 and Microsoft 365, diagnosing complex issues and communicating clearly with colleagues. A varied role with hands-on problem solving awaits.

Qualifications

• Solid technical foundation with troubleshooting focus.
• Experience across multiple Microsoft technologies.
• Comfort across different IT systems and infrastructure.
• Strong communication skills to explain technical issues without jargon.

Responsibilities

• Investigate a range of networking issues and connectivity problems.
• Contribute to infrastructure improvements and technical projects.
• Support AV systems and meeting room technology across offices.
• Help colleagues maximise IT capabilities and adopt best practices.

Skills

2nd Line IT Support

Windows Server

Windows 11

Microsoft 365

Active Directory

Networking basics

Wi‑Fi troubleshooting

Communication

Tools

DNS

DHCP

Wi‑Fi networking

Job description

Enjoy solving complex IT problems, but wish you had more time to get involved in the bigger picture?

Perhaps you're currently working in 2nd Line Support and want more exposure to infrastructure, networking and projects. Or maybe you're already in a varied IT role but would love the opportunity to have more ownership and influence over the technology you're supporting.

Either way, this could be exactly what you're looking for.

You'll be joining an established organisation in Cambridge, working as part of a close-knit IT team responsible for a diverse technical environment.

The best part? You won't be stuck doing the same thing every day.

One day you might be investigating a tricky networking issue, the next you'll be improving infrastructure, working on a technical project or helping colleagues get the most out of their technology.

You'll have the opportunity to put your existing experience to good use, develop new skills and make a genuine impact on how IT services are delivered.

What will you get involved in?

There's plenty of variety here, with responsibilities spanning IT support, infrastructure, networking and AV technology.

You'll be:

• Getting stuck into more challenging technical problems, becoming someone your colleagues can turn to when they need an experienced pair of hands.
• Working with a mixture of Microsoft technologies, including Windows Server, Windows 11, Microsoft 365 and Active Directory.
• Taking a hands-on approach to networking, investigating connectivity issues and helping improve the performance of wired and wireless infrastructure.
• Helping shape improvements to the wider IT environment, identifying opportunities to make systems more reliable, secure and efficient.
• Getting involved in infrastructure upgrades and technical projects, giving you the chance to work on more than just day-to-day support.
• Supporting a variety of technologies across the organisation, including meeting room systems, video conferencing equipment and other AV solutions.

What experience will you need?

You don't need to be an expert in absolutely everything. What's more important is that you've developed a solid technical foundation, enjoy troubleshooting and are comfortable working across different technologies.

Ideally, you'll bring:

• A strong background in IT Support, ideally at 2nd Line level or above.
• Good knowledge of Windows Server, Windows 11 and Microsoft 365.
• An understanding of networking, including switches, Wi‑Fi, DNS, DHCP and general connectivity troubleshooting.
• Experience supporting and maintaining IT infrastructure.
• The confidence to investigate complex technical issues and see them through to resolution.
• Great communication skills and the ability to explain technical problems without overwhelming people with jargon.

What's in it for you?

If you're someone who enjoys variety, likes being hands-on and wants to continue developing technically, there's a lot to like about this opportunity.

You'll be joining a supportive IT team where your contribution will be valued, rather than feeling like just another number in a large department.

You'll have the chance to broaden your technical experience, take responsibility for more challenging work and contribute to improvements across the organisation.

And importantly, you'll have the opportunity to work across different areas of IT rather than being pigeonholed into one particular technology.

For more information and a full job description, please contact Andy Clarke.