Senior Information Technology Engineer

JR United Kingdom; Bath; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in Bath seeks a Senior Level 2 Service Desk Engineer passionate about problem-solving and customer service. This hybrid role involves resolving incidents and enhancing IT services for a vital public sector organization. Candidates should have at least 2 years of experience, strong Microsoft knowledge, and excellent communication skills to excel in this fast-paced environment. Join us to make a difference in IT service delivery.

Qualifications

• 2+ years in a Level 2 support role.
• Experience in live environments prioritizing uptime and reliability.
• Strong knowledge of Microsoft environments (M365/O365).

Responsibilities

• Handling 2nd line support, troubleshooting, and proactive maintenance.
• Maintaining high customer satisfaction through communication and expertise.
• Collaborating with internal teams for seamless IT experiences.

Skills

Customer-focused support experience

Excellent communication skills

Self-motivated with attention to detail

Job description

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Senior Information Technology Engineer, Bath

Client:

Location: Bath, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

6

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Role: Senior Level 2 Service Desk Engineer

Location: Portishead HQ (with occasional travel to local sites)

Full-time: 37.5 hrs/week | Mon–Fri between 07:30–19:30 (rotational shifts)

Permanent Role: hybrid

Are you a passionate problem-solver who thrives in a fast-paced tech environment? Do you love helping people, fixing issues, and improving IT services that matter? We’re looking for a Level 2 Service Desk Engineer to be the go-to technical support expert for a vital public sector organization.

Why You’ll Love This Role

• Resolving incidents and service requests efficiently and skillfully
• Supporting Level 1 support escalations and mentoring
• Providing exceptional customer service with a proactive approach
• Contributing to service improvements and IT solution rollouts
• Enhancing support for a high-availability environment

What You’ll Be Doing

• Handling 2nd line support, troubleshooting, and proactive maintenance
• Maintaining high customer satisfaction through communication and expertise
• Suggesting service improvements and contributing to managed service offerings
• Collaborating with internal teams for seamless IT experiences
• Staying updated on technology trends and applying them

Essential Skills & Experience

• 2+ years in a Level 2 support role
• Experience in live environments prioritizing uptime and reliability
• Strong knowledge of Microsoft environments (M365/O365)
• Networking, mail flow troubleshooting, and system architecture skills
• Customer-focused support experience
• Excellent communication skills
• Self-motivated with attention to detail
• Knowledge of Azure, VMware, Hyper-V
• Understanding of DHCP, DNS, Active Directory, GPO
• Familiarity with SQL, WSUS, CRM, and related Microsoft technologies

Bonus: Security Clearance

Applicants must be eligible for non-police vetting Level 3 security clearance due to role requirements.

If you’re ready to advance your IT career and make a difference, we want to hear from you.

Apply now and help shape the future of IT service.