Senior Improvement Analyst

Chelwest; Greater London; Hybrid; GBP 66,000 - 73,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an experienced BI & Information professional to join the Information team within the Trust's Quality Improvement and Information functions. The role focuses on delivering complex analytical models, reporting, and dashboard development using QlikSense, Qlik Cloud, and SQL to support strategic objectives.

The post is a permanent, full-time Band 8a role with 37.5 hours per week, with up to 3 remote days and site-based work at Harbour

Qualifications

• Degree-level education in a relevant subject or equivalent experience
• Knowledge of NHS data standards and information governance
• Experience with BI development and complex analytics

Responsibilities

• Lead on provision of analysis supporting strategic objectives
• Maintain and improve BI tools to monitor performance and quality
• Develop complex models on clinical outcomes, margins and capacity utilization
• Communicate complex technical results to senior management and executives
• Ensure timely and accurate delivery of improvement reporting

Skills

BI reporting

QlikSense

QlikCloud

SQL

Data warehousing

Analytical modelling

Education

Bachelor's or Master in data science / computer science

Master level preferred

Tools

QlikView

ETL

TrakIT

Job description

We are an award winning organisation providing care at two main hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—and a number of community-based services across London, such as sexual health and HIV clinics.

With 6,700 members of staff, we are proud to care for a diverse population of one million people. We are committed to ensuring that our workforce is just as diverse with a strong mix of skills and abilities.

Our staff are at the very heart of our organisation and we recognise the valuable contribution that each and every person working at the Trust makes. One of our Trust priorities is to be an employer of choice—a place where people want to start their career and to grow with us through continued education, professional development and support .

Main area Business Intelligence & Information Grade NHS AfC: Band 8a Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week (up to three days remote working allowed per week) Job ref 289-CR-158-A

Site Harbour Yard (Imperial Wharf) or West Middlesex Hospital plus flexible home working (up to 3 days per week) Town london Salary £66,274 - £73,496 per Annum Incl HCAS Salary period Yearly Closing 13/10/2026 23:59 Interview date 22/10/2026

Job overview

The post holder will be part of the Trust Quality Improvement team but be situated within the Information team and also lead on the provision of analysis that supports the Trust’s ambition to meet its strategic objectives; including the requirement to produce highly complex models on benchmarked clinical outcomes, profit margins, market profiles, referral demand and capacity utilisation.

The post holder will also be responsible for maintenance and improvement of any identified Trust Business Intelligence tools that are used to monitor compliance against the Trust Performance Assurance Framework, external and internal reporting requirements and escalating major data quality issues to the Information Manager and Head of Information.

Main duties of the job

• To oversee the delivery of the Trust’s Improvement Reporting reporting requirements in a timely and accurate manner.
• When required to be the lead for research analytics for the Trust programme initiatives, providing assured specialist NHS informatics knowledge, customer focus and delivery of high quality business intelligence, supporting the Trust’s strategic goals.
• To ensure the continuation of the provision of high quality reporting required by the Trust departments.
• To be responsible for evaluating key business intelligence reports identified by pan organisational strategic developments, combining detailed operational awareness with knowledge of data and systems.
• Support cultural changes with regards to mobilisation and usage of business intelligence data.
• To lead on the communication of complex technical specifications and intelligence reports to trust senior managers and the executives.
• To quality assure key reports produced by the function and the improvement team before they are published and highlight on exception performance issues to the appropriate sign-off processes
• To work as an effective and integral part of the Improvement, Information and Research teams with a strong link into the Information team to ensure reporting is consistent and accurate and is delivered within the agreed timescales.

Working for our organisation

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.

If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites

Detailed job description and main responsibilities

• To be responsible, when required, for the operation of Qlik Cloud/ QlikSense as the Trust Business Intelligence tool as a major part of the post holders work programme as defined by the Head of Data Science and Data Warehousing and the Information Manager, with the support of analysts of the team and the Business Intelligence Analyst
• To bring together through various reporting methodologies, the individual strands of External and Internal reporting
• To be responsible for complex clinical outcome benchmark models commissioned by the Strategy department. This will involve researching global data sources and integrating comparison data with local clinical outcome data to add global context to the Trusts clinical effectiveness.
• To be responsible for complex integrated care models commissioned by the Strategy department. This will involve implementing integrated models that factor the entire patient pathway including the community element and calculating opportunities for efficiency and better patient care packages.
• To follow the Information Team strategy of using SQL to return datasets from the Trust’s Data Warehouse and use Qlikview to disseminate the results to the Trust

Analytical & Judgemental Skills

• To lead on the Improvement Department requirements for Strategy, providing excellent analytical services to support the Improvement and performance assurance agenda, formulating solutions that include making judgements involving highly complex facts and requiring the analysis, interpretation of a range of options.
• To work with the Strategy department to adapt systems (Qlikview, TrakIT etc) to meet current and future requirements.
• To work closely with Strategy and the Executive team to define intelligence requirements and provide quality assurance by routinely outputs and reviewing the purpose and design to ensure it’s appropriate and insightful.
• To validate development of Qlik applications being undertaken by the analysts within the team, requiring the ability to analyse complex logic, identify any bugs or erroneous calculations and recommend pragmatic solutions.
• To lead on the development of Trust-wide Divisional and Specialty reporting across multiple data strands to target efficiency savings in existing processes, in particular supporting the Divisions to develop tolerances and targets for shared measures.
• Create and curate routinely generated clinical data in formats that can be made accessible for research

This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager. All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff.

Person specification

Education and Qualifications

• Educated to Degree level (or equivalent experience) in data science, data engineering, computer science or related subject or equivalent experience
• Knowledge of implementing information infrastructure and reporting suites
• Knowledge of NHS business environment, including Payment by Results and clinical quality measurement.
• Educated to Master levels (or equivalent experience) in computer science, data engineering or related subject or equivalent experience

Experience

• Significant experience in BI development, with expertise in QlikSense and other BI tools
• Experience of leading and delivering complex change and strategy development programmes in a politically sensitive and complex environment
• Ability to present complex technical ideas/solutions to non-technical audiences
• Ability to work with internal and external stakeholders, fostering and maintaining good relationships throughout, including managing expectations and deliverables.
• Experience in working with databases namely experience in using SQL, including data transformation experience
• Experiencing of creating robust data and reporting internal policies and documentation on, including following and creating best practice methods
• Documenting key information relating to processes on data work e.g. ETL pipelines, transformations, data models, integrations, workflows and similar.
• Analysing information in a health environment
• Proven experience in analysing and interpreting complex datasets and dashboards
• Experience of warehouse and relational database design and object management
• Qlik platform administration and maintenance (including Qlik Cloud)

Skills and Knowledge

• Knowledge of information management gained through senior management experience
• Understanding of role of NHS data standards, data definitions, information governance
• Knowledge of best practice data modelling and data reporting techniques, including creating documenting this and related activities
• Ability to communicate clearly and concisely, both written and oral, at all levels, both within the trust and with external stakeholders
• Proven track record of working under pressure to strict deadlines
• Strong Project Management & MS Excel Skills
• Highly data rational with the ability to use quantitative and qualitative information to stimulate improvement and provide assurance on data integrity
• Ability to use data science techniques and statistics, including use of Python/R
• Ability to manipulate data in data lakes using PySpark/Experience with cloud-based data architectures and scalable data solutions
• Highly data rational with the ability to use quantitative and qualitative information to stimulate improvement and provide assurance on data integrity

Personal Qualities

• Excellent stakeholder management and interpersonal skills
• Intellectually flexible and creative, challenging current ways of working to produce innovative outputs
• Highly developed negotiation and influencing skills
• Ability to manage and self-organise while dealing with multiple competing priorities
• Initiative and proactive approach to system/process improvement
• Commitment to continuous learning and keeping up with industry trends.

Important

• There may be some occasions when we have to close a vacancy earlier than the advertised closing date, this will be due to a high volume of applications. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly (and your junk folder) as this is how we will communicate with you throughout the recruitment process.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.
• We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with General Data Protection Regulation (GDPR)

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

Name Information Team Job title Information Team Email address [e-mail]

The recruitment team are available to provide support from 9am–5pm, Mon–Fri. To contact the team please call the Trust switchboard and ask for ‘Recruitment team, Human Resources Department’.