Senior Implementation Manager, EMEA

Ironclad Inc.; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading SaaS platform in contract management is seeking a Senior Implementation Manager to oversee project deliveries for EMEA clients. The role involves collaboration with cross-functional teams and requires a strategic approach to project management. Ideal candidates will have a deep understanding of SaaS implementations and excellent interpersonal skills.

Benefits

Private Medical

Dental

Vision

Monthly wellness stipend

Monthly phone allowance

One time home office set up stipend

Qualifications

• 7+ years in customer-facing project management or consulting in SaaS.
• Experience managing complex technical projects including agile practices.
• Strong verbal and written communication skills.

Responsibilities

• Manage multiple projects, ensuring on-time and on-budget delivery.
• Collaborate with various teams to enhance the customer experience.
• Provide onboarding support and mentorship to new team members.

Skills

Project Management

Customer Collaboration

Technical Literacy

Agile Methodologies

Interpersonal Skills

Communication

Job description

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.

Implementation at Ironclad:

Join our team and play a pivotal role in the successful adoption of Ironclad's leading Contract Lifecycle Management (CLM) platform by our largest and most strategic EMEA-based clients. As a Senior Implementation Manager, you will be the driving force behind complex, high-impact implementations. You'll collaborate closely with Ironclad Legal Engineers to architect and deploy our core product – automated contract workflows – that fundamentally transform how businesses manage contracts and operate across their organizations.

Implementation Managers are customer-centric, master influencers, and technologically fluent. They know how to bring the right people and resources together to ensure successful project delivery. Beyond impacting customers through exceptional project oversight, you are a strategic thinker who is passionate about improving processes and driving initiatives that enable our team's continuous growth and enhance the services we provide to our valued customers.

What you'll be doing:

• Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks

• Serve as the primary project escalation point of contact

• Ensure alignment across all teams, internal and external

• Build, maintain, and track project timelines in order to deliver on-time, in-scope, and under-budget deployments

• Collaborate with Sales, Legal Engineers, Support, and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live

• Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices

• Act as a senior team member within the EMEA Professional Services team, providing onboarding support, mentorship, and coaching to new team members as the team expands and scales across the region

• Operate independently in a fast-paced, ambiguous environment with minimal oversight, while maintaining alignment with global goals

• Demonstrate flexibility in wearing multiple hats as the team grows and regional needs evolve

• Contribute to the growth of our partner ecosystem by enabling, supporting, and co-delivering with implementation partners in region

What we are looking for:

• 7+ years in a customer-facing project manager, technical program manager, or management consultant role in the SaaS industry

• You can clearly articulate a typical SaaS implementation methodology and have experience in professional services delivery

• Experience running complex technical projects, specifically including agile sprint planning, user acceptance testing, quality assurance and software release processes

• You are a persuasive, results driven customer influencer with outstanding interpersonal skills

• You’re an exceptional verbal and written communicator

• You have strong escalation management skills and are comfortable navigating difficult conversations

• You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software

• You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams

• You can learn and drive outcomes with minimal supervision

• You excel at managing complexity, staying highly organized, and keeping track of details without feeling overwhelmed

• You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues

• Fluency in multiple languages and experience conducting business in those languages is strongly preferred

• Position based in London with strong preference for in-office collaboration with the local team
  
  Benefits:

• Private Medical

• Dental

• Vision

• Monthly wellness stipend

• Monthly phone allowance

• One time home office set up stipend

Candidates must have the unrestricted right to work in the United Kingdom.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.