Senior Implementation Manager

Blue Square; Chertsey; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Sick Pay & Life Assurance

Discounts

Pension

Career Growth

Leading Tech Brand

Job summary

Blue Square is seeking a Senior Retail Implementation Manager to lead end-to-end strategic retail implementation projects across the UK & Ireland retail estate. You will translate business objectives into actionable plans, manage budgets and teams, and partner with marketing, sales and operations to deliver customer experiences at scale.

The role requires strong leadership, excellent communication, and a track record of delivering complex programmes in retail technology.

Qualifications

• Proven experience delivering large-scale retail implementations or complex programmes.
• Strong leadership to coach and develop high-performing teams.
• Excellent stakeholder management and influencing skills.
• Commercially minded with budget and resource experience.
• Strategic thinker who turns objectives into actionable plans.

Responsibilities

• Lead end-to-end delivery of strategic retail implementation projects across multiple locations and channels.
• Develop comprehensive project plans covering scope, timelines, resources, dependencies and budgets.
• Coordinate activities across stores, contact centres, agencies, suppliers and channel partners.
• Translate business objectives into actionable retail implementation plans that enhance customer experience and drive growth.
• Establish governance, track progress, risks, budgets and delivery performance.
• Build trusted relationships with senior stakeholders across activations, operations, marketing, sales and procurement.
• Identify opportunities to improve processes, tools and ways of working for efficiency and scale.
• Oversee project closure, including reporting, budget reconciliation and lessons learned.

Skills

Leadership

Stakeholder management

Project management

Commercial mindset

Strategic thinking

Communication

Problem solving

Job description

We’re looking for a strategic and commercially minded Senior Retail Implementation Manager who thrives on delivering complex programmes, leading teams and turning retail strategy into exceptional customer experiences.

If you’re passionate about retail, technology and innovation, love bringing ambitious ideas to life and enjoy working with multiple stakeholders to deliver at scale, this could be the perfect role for you.

Working across Samsung’s UK & Ireland retail and contact centre estate, you’ll play a key role in delivering strategic retail implementation programmes across 2,400+ locations. From new retail concepts and customer experiences to fixtures, technology solutions and operational enhancements, you’ll ensure Samsung’s retail vision is delivered consistently, effectively and to the highest standard.

WHAT YOU’LL BE UP TO

• Lead the end-to-end delivery of strategic retail implementation projects, from concept and planning through to rollout and post-project evaluation.
• Develop comprehensive project plans covering scope, timelines, milestones, resources, dependencies and budgets.
• Manage multiple concurrent programmes across Samsung’s retail estate, coordinating activity across stores, contact centres, agencies, suppliers and channel partners.
• Translate strategic business and partner objectives into actionable retail implementation plans that enhance customer experience and support commercial growth.
• Establish strong project governance, monitoring progress, risks, dependencies, budgets and delivery performance.
• Build trusted relationships with senior stakeholders across Activations & Operations, Marketing, Sales, Retail Excellence, Field Teams, Procurement and external partners.
• Identify opportunities to improve processes, tools and ways of working to increase efficiency, scalability and consistency.
• Lead project closure, including reporting, budget reconciliation, lessons learned, performance reviews and ROI assessment.

ARE YOU OUR PERFECT PARTNER?

• Proven experience leading large-scale retail implementations, transformations or complex project programmes.
• Strong leadership skills, with experience coaching and developing high-performing teams.
• Excellent stakeholder management and influencing skills, with confidence engaging at all levels.
• Commercially minded, with experience managing budgets, resources and measurable business outcomes.
• Strong project management skills and the ability to manage multiple priorities in a fast-paced environment.
• Strategic thinker with the ability to turn business objectives into clear, actionable implementation plans.
• Exceptional communication and presentation skills, with the confidence to influence senior stakeholders and external partners.
• Solutions-focused, resilient and adaptable, with strong problem-solving and decision-making skills.
• Passion for retail, customer experience, innovation and continuous improvement.
• Full UK driving licence and flexibility to travel across the UK & Ireland when required.
• Able to commit to 3 office or offsite days per week.
• Willing to embrace and embed our ETHIC values: Excellence, Together, Heart, Integrity & Curious.

WHAT YOU CAN EXPECT FROM US

• Company Sick Pay + Life Assurance: 4 times your annual salary
• Access to a range of discounts and perks across our key partners & beyond
• Pension Scheme
• Development and Career Growth Opportunities
• The opportunity to work with one of the world's leading technology brands