Senior Implementation Manager

Brand Partnership Group; Chertsey; On-site; GBP 55,000 - 60,000; Full time

Benefits offered by this job

10% Bonus

Pension Scheme

Discounts with partners

Development opportunities

Work with leading technology brands

Job summary

Blue Square, in partnership with Samsung, seeks a Senior Retail Implementation Manager to deliver strategic retail programmes across the UK & Ireland. You will lead cross-functional teams, drive customer experience improvements and ensure delivery to the highest standards.

The role requires strategic thinking, strong communication with senior stakeholders, and willingness to travel. 3 office/offsite days per week are expected.

Qualifications

• Proven experience leading large-scale retail implementations.
• Strong leadership skills with coaching/mentoring of teams.
• Excellent stakeholder management and influencing across levels.
• Commercially minded with budget, resources and outcomes focus.

Responsibilities

• Lead end-to-end delivery of strategic retail implementation projects from concept to rollout.
• Develop comprehensive project plans with scope, timelines, budgets and milestones.
• Coordinate activity across stores, contact centres, agencies, suppliers and partners.
• Translate business objectives into actionable retail implementation plans enhancing customer experience.
• Establish governance, monitor progress, risks and delivery performance.

Job description

ARE YOU THE ONE? We’re looking for a strategic and commercially minded Senior Retail Implementation Manager who thrives on delivering complex programmes, leading teams and turning retail strategy into exceptional customer experiences. If you’re passionate about retail, technology and innovation, love bringing ambitious ideas to life and enjoy working with multiple stakeholders to deliver at scale, this could be the perfect role for you. Working across Samsung’s UK & Ireland retail and contact centre estate, you’ll play a key role in delivering strategic retail implementation programmes across 2,400+ locations. From new retail concepts and customer experiences to fixtures, technology solutions and operational enhancements, you’ll ensure Samsung’s retail vision is delivered consistently, effectively and to the highest standard.

WHAT YOU’LL BE UP TO

• Lead the end-to-end delivery of strategic retail implementation projects, from concept and planning through to rollout and post-project evaluation.
• Develop comprehensive project plans covering scope, timelines, milestones, resources, dependencies and budgets.
• Manage multiple concurrent programmes across Samsung’s retail estate, coordinating activity across stores, contact centres, agencies, suppliers and channel partners.
• Translate strategic business and partner objectives into actionable retail implementation plans that enhance customer experience and support commercial growth.
• Establish strong project governance, monitoring progress, risks, dependencies, budgets and delivery performance.
• Build trusted relationships with senior stakeholders across Activations & Operations, Marketing, Sales, Retail Excellence, Field Teams, Procurement and external partners.
• Identify opportunities to improve processes, tools and ways of working to increase efficiency, scalability and consistency.
• Lead project closure, including reporting, budget reconciliation, lessons learned, performance reviews and ROI assessment.

ARE YOU OUR PERFECT PARTNER?

• Proven experience leading large-scale retail implementations, transformations or complex project programmes.
• Strong leadership skills, with experience coaching and developing high-performing teams.
• Excellent stakeholder management and influencing skills, with confidence engaging at all levels.
• Commercially minded, with experience managing budgets, resources and measurable business outcomes.
• Strong project management skills and the ability to manage multiple priorities in a fast-paced environment.
• Strategic thinker with the ability to turn business objectives into clear, actionable implementation plans.
• Exceptional communication and presentation skills, with the confidence to influence senior stakeholders and external partners.
• Solutions-focused, resilient and adaptable, with strong problem-solving and decision-making skills.
• Passion for retail, customer experience, innovation and continuous improvement.
• Full UK driving licence and flexibility to travel across the UK & Ireland when required.
• Able to commit to 3 office or offsite days per week.
• Willing to embrace and embed our ETHIC values: Excellence, Together, Heart, Integrity & Curious.

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: £55,000 - £60,000 Per Annum + 10% Bonus
• Company Sick Pay + Life Assurance: 4 times your annual salary
• Access to a range of discounts and perks across our key partners & beyond
• Pension Scheme
• Development and Career Growth Opportunities
• The opportunity to work with one of the world's leading technology brands

WHO ARE WE?

Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to maintain control of their customer experience across their distribution channels. Working in partnership with Samsung, we bring innovative retail experiences to life across the UK & Ireland - helping brands create meaningful customer connections, deliver commercial growth and build lasting loyalty. BUILD LOVE. GROW SALES. INCREASE LOYALTY.

POINTS TO NOTE:

Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using [e-mail] if you require any adjustments that would support you throughout your application.

Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role.

Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square.

If you’re an internal candidate, remember to use your company email address to apply.

Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.