Senior Impact and Evaluation Lead

Samaritans; Ewell; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Flexible hybrid working

Great benefits

Job summary

Samaritans is seeking a Senior Impact and Evaluation Lead to drive the Monitoring, Evaluation and Learning (MEL) framework for Listening Services, including the helpline and online chat. You will design, implement and refine methods to generate evidence supporting service design, improvement and policy work.

You will engage across the organisation to embed a culture of continuous learning, test new measures and manage external research partners to strengthen the organisation's impact for those

Qualifications

• Experience designing organisational measurement frameworks.
• Experience evaluating complex services or programmes.
• Experience reviewing and improving data collection approaches.
• Excellent qualitative and quantitative research and analysis.
• Ability to translate research into practical recommendations.
• Strong project management and collaborative skills.
• Clear written and verbal communication.

Responsibilities

• Lead the design and development of MEL framework.
• Facilitate workshops to test and refine the framework.
• Develop and monitor implementation plan for MEL.
• Establish processes for reviewing data and evidence.
• Commission and manage external research and data collection.
• Manage relationships with external suppliers and partners.

Skills

Measurement frameworks

Evaluating complex services

Data collection improvements

Qualitative & quantitative analysis

Communication skills

Project management

Translate findings into practical recs

Job description

Help us achieve our vision that fewer people die by suicide.

We’re looking for a Senior Impact and Evaluation Lead to drive the development and implementation of Samaritans’ Monitoring, Evaluation and Learning (MEL) framework for our Listening Services. This is an exciting opportunity to strengthen the organisation's ability to generate actionable insights, improve service delivery and inform our policy and influencing work.

In this important role you’ll ensure the organisation develops a robust and sustainable approach to understanding service delivery, user experience and impact of our Listening Services, including the helpline and online chat service. You’ll develop, test and refine a MEL framework to generate evidence to support service design, organisational improvement and decision making.

Stakeholder engagement and communication is key to this role. You’ll be working with colleagues across the organisation to test and refine the framework. You’ll support teams to introduce new measures and data collection approaches and to embed a culture of continuous learning. You’ll also manage relationships with external suppliers where research is commissioned.

This role is integral to helping Samaritans build a stronger evidence base for our Listening Services, ensuring that our work continues to evolve and deliver the greatest possible impact for those who need us most.

Contract terms:

• 18-month fixed term contract
• 35 hours per week (full-time)
• We are passionate about flexible working, talk to us about your preferences
• Hybrid, linked to our Ewell (Surrey) office
• We value meeting in person and working collaboratively. We work in person around 2 days or more per month
• 28 days annual leave, plus bank holidays

What you'll be doing:

Lead the design and development of a monitoring, learning and evaluation framework

Facilitate workshops and engagement to test and refine the framework

Develop and monitor an implementation plan for the MEL framework

Establish processes for reviewing data and evidence

Commission and manage external research, evaluation, data collection or expertise

Manage relationships with external suppliers and partners

What you’ll bring:

Significant experience of designing and implementing organisational measurement frameworks

Experience of evaluating complex services or programmes

Experience of reviewing and improving data collection approaches

Excellent qualitative and quantitative primary research and analytical skills

Experience of using analytical software to generate actionable insights

Demonstrable experience of translating research and evaluation findings into practical recommendations

Great project management skills with experience in the delivery of transformational projects

Exceptional written and verbal communication skills, including the ability to communicate complex technical concepts clearly

Experience of co‑designing research, evaluation or service improvement work with people with lived experience is desirable

For full details, please see the Job Description and Person Specification

Why Samaritans?

At Samaritans, you’ll join a values‑led organisation with a powerful mission. You’ll be part of a collaborative and supportive team where your voice matters, your expertise makes a difference, and your work helps save lives.

We offer flexible hybrid working, great benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. To find out more about Samaritans, please read our recruitment brochure.

We are committed to building a diverse and inclusive organisation that reflects the people we support and who support us. We welcome applications from people of all backgrounds and walks of life. We are committed to creating an inclusive culture where everyone feels seen, heard and supported, at all levels of the organisation.

Applications close: 09:00am on Monday 26th October 2026

Interviews: w/c 2nd November

At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar.