Senior ICT Analyst

Service Care Solutions Ltd; England; Hybrid; GBP 35,000 - 44,000; Full time

Job summary

A leading company in Lyndhurst is seeking a Senior ICT Analyst to enhance and support critical business applications. The role involves technical leadership, system performance improvement, and mentoring team members, offering a competitive salary and hybrid working arrangements.

Benefits

Competitive salary with potential progression

Hybrid working arrangement – 50% office-based

Inclusive and collaborative working environment

Access to employee benefits and development opportunities

Qualifications

• Extensive experience in supporting and developing ICT applications and systems.
• Good understanding of ITIL principles.
• Full UK driving licence and access to a vehicle during working hours.

Responsibilities

• Act as the technical lead for assigned ICT applications.
• Continuously improve system performance using service data.
• Supervise and mentor analysts, graduates, and apprentices.

Skills

Analytical skills

Problem-solving

Communication skills

Education

Degree or appropriate ICT qualification

Tools

SQL Server

Report writing tools

Spreadsheets

Job description

Contact Phone: [phone]

Duration: permanent

Start Date: 2025-05-19

Job Description

Job Description

**Senior ICT Analyst Job Opportunity** **Join Our Team in Lyndhurst, SO43** We are seeking an experienced Senior ICT Analyst to join our team in Lyndhurst, SO43. As a Senior ICT Analyst, you will play a key role in leading the development, enhancement, and support of critical business applications that drive our daily operations. **About the Role** As a Senior ICT Analyst, you will be responsible for: * Act as the technical lead for assigned ICT applications, providing expert advice on functionality, infrastructure, and security * Continuously improve system performance using service data and feedback to drive enhancements and efficiencies * Collaborate with internal ICT teams and third-party providers to manage change requests and deliver permanent fixes * Supervise and mentor analysts, graduates, and apprentices, ensuring knowledge sharing and professional development * Produce monthly service reports, manage system documentation, and support business continuity planning * Ensure compliance with ICT security policies and contribute to disaster recovery planning for assigned systems * Maintain awareness of application contracts and licensing to support continuity of service **What We're Looking For** We are looking for a confident and capable ICT professional with: * Extensive experience in supporting and developing ICT applications and systems * Proficiency in SQL Server (or equivalent), report writing tools, and spreadsheets * A degree or appropriate ICT qualification * Good understanding of ITIL principles, particularly incident, problem, and change management * A track record of meeting service level agreements and delivering system improvements * Excellent analytical, problem-solving, and communication skills * A full UK driving licence and access to a vehicle during working hours **What You'll Get** * Competitive salary with potential to progress to £43,093 for exceptional performance * Hybrid working arrangement – 50% office-based * An inclusive, collaborative working environment where innovation is encouraged * The chance to make a real impact by improving systems used across a large public sector organisation * Access to a wide range of employee benefits and development opportunities **How to Apply** If you are a motivated and experienced ICT professional looking for a new challenge, please contact us at: [Consultant Name] [Email Address] [Phone Number] We look forward to hearing from you!

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