Senior Hybrid Cloud Technical Engineer

Bytes Software Services; United Kingdom; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company that is a leader in IT solutions and services! As part of a dynamic Microsoft Support Desk team, you'll provide essential 3rd line support for cloud infrastructures in Azure. This role emphasizes collaboration, allowing you to work closely with clients to resolve issues and enhance their experience. You'll have the opportunity to develop your skills in a supportive environment that values innovation and continuous improvement. If you're passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• Proven 3rd-line support experience in Azure and on-premises environments.
• Hands-on experience with Microsoft Hybrid Infrastructure and cloud solutions.

Responsibilities

• Manage requests from clients regarding Azure environments and Microsoft services.
• Deliver timely updates and ensure effective communication throughout ticket lifecycle.

Skills

Azure

Windows Server

Hyper-V

Communication Skills

Problem Solving

Tools

Microsoft SCCM

SCOM

Windows Admin Center

Job description

Direct message the job poster from Bytes Software Services

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

Your Future Starts Here

PURPOSE OF JOB:

Bytes are looking to expand their customer-facing Microsoft Support Desk after yet another year of impressive growth. Bytes’ collaborative and solution-led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success.

To provide 3rd line support managing cloud infrastructure in Azure across design, implements and manages cloud solutions that span both on-premise and Azure environments, ensuring seamless integration and efficient resource utilization, often using tools like Azure Hybrid Benefit for Bytes Microsoft Cloud customers.

This will be filled by someone with proven 3rd-line support experience and hands-on experience of the Microsoft Hybrid Infrastructure, acting as an escalation point for incidents relating to their Azure cloud services and on-premises Support.

Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients.

KEY RESPONSIBILITIES:

• Take full responsibility for requests from Bytes clients or resellers regarding their On-Premises or Azure environments impacting Microsoft services, ensuring end-to-end management until resolution.
• Deliver timely and precise updates to customers or resellers, ensuring they remain informed and engaged throughout the ticket lifecycle through consistent communication via phone, email, or Teams.
• Able to manage and prioritize Open and Unresolved tickets liaising with all 3rd parties.
• Work on multi-cloud strategies and hybrid environments, ensuring seamless connectivity and synchronization between on-premises data centres and Azure resources.
• Assist in developing and maintaining a comprehensive internal knowledge base to provide team members with readily available tips, solutions, and best practices.
• Adhering to standard procedures to escalate unresolved issues to the appropriate internal teams in a timely and efficient manner.
• Guide other team members to a continued greater understanding of Azure Services.
• Help shape and steer our infrastructure as we expand

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Professional Experience

• Firewall – Azure, Windows - ESSENTIAL
• Storage – Azure Storage services (Blob, File, Table), Disks and Volumes, Containers - ESSENTIAL
• Virtualisation – Hyper-V, Windows Server Containers, KVM, AVD, VMs and Service Extend Support Machines - ESSENTIAL

Other Requirements

• Management Tools – Microsoft SCCM, Windows Admin Center, SCOM - DESIRABLE
• Monitoring – SCOM, WAC, Windows Network, Azure Log analytical Workspace, Sentinel Workspace, Event Logs and Kusto Queries - DESIRABLE

CORE COMPETENCIES & SKILLS

• Ability to work under own initiative
• Ability to follow written and verbal instructions
• Ability to work to strict deadlines
• Ability to provide training to other team members, and other employees
• Ambitious and willing to work towards specialisation in corporate systems
• Excellent communication and interpersonal skills
• Good documentation skills including Visio drawings
• Previous experience in IT Infrastructure/support and fault finding
• Articulate, literate, presentable, customer facing and technically astute
• Self-motivated, enthusiastic and willing to learn
• Punctuality and good time keeping are essential to this role
• Team player

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Customer Service, and Information Technology

• Industries

  IT Services and IT Consulting

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