Senior HR Business Partner

Policy Expert Claims; Tonbridge; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

On-site gym

Free on-site parking

Free on-site breakfast bar

Complimentary on-site snacks

Job summary

Policy Expert Claims is seeking a Senior HR Business Partner to own the people agenda for Claims Operations, supporting around 150 staff and 15 People Managers. You will provide commercially focused HR guidance, lead complex employee relations matters and drive changes to improve capability and engagement.

The role offers hands-on senior HR leadership with ownership of the business area, partnering with operational leadership to shape talent strategy, workforce planning and employee experience.

Qualifications

• Strong knowledge of UK employment law and employee relations processes.
• Experience managing complex employee relations cases.
• Experience advising and coaching managers on performance, disciplinary, grievance and absence matters.
• Experience supporting organisational change, restructuring and redundancy.

Responsibilities

• Build, develop and maintain effective relationships with stakeholders within Claims Operations, understanding priorities, risks and opportunities.
• Provide proactive HR advice to senior leaders and People Managers, challenging where appropriate.
• Act as senior HR contact for complex employee relations matters (discipline, grievance, capability, performance, conduct, absence).
• Manage complex employee relations cases from initial advice to conclusion with fair, consistent, legally compliant processes.
• Coach managers through investigations, formal meetings, performance management and difficult conversations.
• Support managers with long-term absence and ill-health capability cases.
• Provide HR advice on organisational change, restructuring and redundancy.
• Support workforce planning and identify future people and capability needs.
• Analyze people data (turnover, absence, engagement, ER trends) and recommend actions.
• Support initiatives to improve engagement, retention and employee experience.

Skills

Communication

Stakeholder management

Influencing

Problem solving

UK employment law

Discretion

Customer service

Education

CIPD Level 5

CIPD Level 7 desirable

Job description

Senior HR Business Partner - Claims Operations

Policy Expert Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful links:

Trustpilot ¦ Glassdoor

About the role:

We’re looking for an experienced Senior HR Business Partner to take ownership of the people agenda for our Claims Operations function. Supporting approximately 150 employees and 15 People Managers, you will work closely with operational leadership to provide commercially focused HR advice, lead complex employee relations matters, support organisational change and build management capability.

This is a hands on senior HR role where you’ll have genuine ownership of your business area and the opportunity to influence how we manage, develop and retain our people.

Key Responsibilities:

• Build, develop and maintain effective working relationships with key stakeholders within Claims Operations, developing a strong understanding of business priorities, workforce requirements, risks and opportunities.
• Provide proactive HR advice and support to senior leaders and People Managers, challenging and influencing where appropriate.
• Act as the senior HR point of contact for complex employee relations matters, including disciplinary, grievance, capability, performance, conduct and absence cases.
• Manage complex employee relations cases from initial advice through to conclusion, ensuring fair, consistent and legally compliant processes.
• Coach managers through investigations, formal meetings, performance management and difficult conversations.
• Support managers with long-term absence and ill-health capability cases, including appropriate use of Occupational Health.
• Provide HR advice and support on organisational change, restructuring, redundancy and changes to organisational structures.
• Support workforce planning and identify future people and capability requirements within Claims Operations.
• Analyse people data including turnover, absence, engagement and employee relations trends and recommend appropriate actions.
• Support initiatives to improve employee engagement, retention and employee experience.

Skills / Attributes required:

• Strong communication, interpersonal and stakeholder management skills.
• Excellent influencing, coaching and problem-solving skills.
• Strong knowledge and practical application of UK employment law.
• Confident in managing complex and sensitive employee matters.
• Commercial, proactive and solutions-focused approach.
• Strong organisation and ability to manage competing priorities.
• Professional, discreet and committed to delivering excellent customer service.

Experience / Knowledge required:

• Minimum 5 years’ HR experience, including significant HRBP or HR Manager experience is essential.
• Proven experience managing complex employee relations cases is essential.
• Strong knowledge of UK employment law and employee relations processes is essential.
• Experience advising and coaching managers on performance, disciplinary, grievance and absence matters is essential.
• Experience supporting organisational change, restructuring and redundancy is essential.
• Experience working with senior stakeholders and influencing decision-making is essential

Drive / Motivation:

• Working independently and collaboratively towards a common goal.
• Passion for delivering excellent HR support and adding value to the business.
• Taking ownership and accountability for delivering results.
• Confidently managing challenges and complex situations.
• Motivated by the opportunity to influence and make a positive difference.

Qualifications:

• CIPD Level 5 minimum (Level 7 desirable), or equivalent professional HR qualification.

In return, we can offer you:

Basic Salary of £50K - £55K (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

• On-site gym
• Free on-site parking
• Free on-site breakfast bar
• Complimentary on-site snacks and soft drinks
• Discretionary performance related bonus
• An extra day’s holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Policy Expert Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.