Senior HR Advisor

OCS; Ipswich; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

OCS UK & Ireland is seeking an experienced Senior HR Advisor with a strong Employee Relations background to join our HR team in Ipswich. You will provide expert guidance on disciplinary, grievances, capability and absence management while ensuring policy compliance and fair practice.

You will coach managers, lead investigations, support change programmes including restructures and TUPE, and monitor ER trends to shape HR strategy.

Qualifications

• L5 CIPD or working towards.
• Experience working within Employee Relations/ Employment Legal.
• Self-motivated and able to work effectively in a fast-paced environment.
• Experience of working within a shared service HR delivery is desirable.
• Experience utilising a Case Management Tool.

Responsibilities

• Act as the primary point of contact for complex ER cases (disciplinary, grievances, capability and absence).
• Coach and advise managers on sensitive people matters in line with policy and law.
• Lead or support investigations into ER issues with thorough, fair resolution.
• Partner with senior managers to identify and mitigate ER risks.
• Support organisational change processes including restructures, TUPE, and redundancies.

Skills

ER Experience

CIPD Level 5

Coaching stakeholders

Case management tools

Shared service HR

Education

L5 CIPD qualification

Tools

Case Management Software

Job description

About The Role:

We are seeking an experienced and proactiveSenior HR Advisorwith a strong background inEmployee Relations (ER)to join our dynamic HR team. This role is pivotal in providing expert guidance and support on a broad range of ER matters, ensuring legal compliance, consistency, and best practice across the organisation.

Key responsibilities:

• Act as the primary point of contact for complex employee relations cases, including disciplinary, grievance, capability, and absence management.
• Coach and advise managers on handling sensitive people matters in line with HR policy and employment legislation.
• Lead or support investigations into ER issues, ensuring thorough, fair, and timely resolution.
• Partner with senior managers and stakeholders to identify and mitigate ER risks.
• Support organisational change processes including restructures, TUPE, and redundancy consultations.
• Monitor and analyse ER case trends to inform HR strategy and policy development.
• Contribute to the development and delivery of ER-related training to line managers.
• Keep up to date with changes in employment law and ensure HR practices reflect legal and regulatory requirements.
• Support the implementation of HR initiatives and projects as needed, particularly those that impact employee engagement and workplace culture.

Qualification and experience

• L5 CIPD or working towards
• Experience working within Employee Relations/ Employment Legal
• Self-motivated and able to work effectively in a fast-paced environment
• Experience of working within a shared service HR delivery is desirable
• Experience utilising a Case Management Tool

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.