Senior HR Advisor

Midland Credit Management, an Encore Capital Group Company; Hull and East Yorkshire; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

Wescot Credit Services in Hull is seeking a Senior HR Advisor to join our HR Partnering & Advisory team in a hands-on, hybrid role. You will partner with business stakeholders to deliver expert employee relations guidance and lead proactive HR support.

The role requires a proactive, commercially minded HR generalist who can coach others, influence decisions, and drive organisational change while maintaining a strong focus on wellbeing and colleague experience.

Qualifications

• Extensive HR generalist experience delivering advice and solutions with a commercial lens.
• Strong stakeholder management and ability to influence and direct the business.
• Experience developing and supporting organisational change programmes.
• Proficient with Microsoft Office applications (Outlook, Teams, Excel, Word, PowerPoint).
• CIPD Level 5 qualified or equivalent working experience.

Responsibilities

• Deliver a customer-focused high quality HR Advisory Service from start to finish (to a successful resolution), ensuring behaviours align with the employee value proposition and risks to the business are minimised.
• Coach and mentor HR Advisors on complex/sensitive employee relations and take the lead on cases when they elevate beyond their role scope, including providing cover for other locations as required.
• Influence and coach managers on complex/sensitive employee relations, whistleblowing, and employment tribunal cases from start to finish, identifying root causes and implementing lasting solutions.
• Proactively build and maintain strong professional relationships with stakeholders to ensure the business has support to deliver a seamless employee experience that drives performance.
• Support organisational design activities such as job evaluation and salary benchmarking, restructures, redundancies, acquisitions, and TUPE initiatives.
• Ensure performance conversations, promotions, reward and recognition, talent and succession planning happen across the business.
• Support calibration and moderation processes to ensure consistency and fairness, coaching managers on structured feedback in performance reviews.
• Collaborate with stakeholders to review engagement survey results, identify focus areas and implement local action plans.

Skills

HR generalist experience

Stakeholder management

Organisational change

Influence & advisory

Education

CIPD Level 5

Tools

Microsoft Outlook

Microsoft Teams

Excel

Word

PowerPoint

Job description

Job Title:Senior HR Advisor

Department: HR Partnering & Advisory

Reporting to: Senior HR Business Partner

Location: Hull, HU1 3HA

We are looking for a Senior HR Advisor to join our team in Hull. This is a full-time, hybrid role, working 35 hours per week (3 days in office per week).

You’ll have the opportunity to make a real difference in your dedicated location, partnering with your business stakeholders in order to be a trusted advisor, leading and guiding through strategic change and business initiatives. This is a hands on role requiring a pro-active focus on employee relations activity to ensure a positive colleague journey.

Key Accountabilities & Responsibilities

HR Service Delivery

In this key aspect of the role, you will:

• Be responsible for the delivery of a customer-focused high quality and effective HR Advisory Service from start to finish (to a successful resolution), ensuring behaviours are in line with the employee value proposition, and risks to the business are minimised.

• Coach and mentor HR Advisors on complex/sensitive employee relations and/or take the lead on cases once they elevate beyond their role scope, along with providing cover for the HR Advisory team at other locations as and when required.

• Influence and coach managers on complex/sensitive employee relations, whistleblowing, and employment tribunal cases from start to finish - identifying the root cause and solving for the immediate, but also for the future, seeking guidance from the wider HR Team as required to ensure the business operates in a safe, fair, and equitable manner.

Stakeholder Management

You will support the HRBP team by working with your identified stakeholders to:

• Proactively build and maintain strong professional and effective working relationships to ensure the business has the appropriate level of support to deliver a seamless and first-class employee experience that drives performance.

• Support organisational design activities such as job evaluation and salary benchmarking, restructures, redundancies, acquisitions, TUPE initiatives.

• Ensure performance conversations, promotions, reward and recognition, talent and succession planning initiatives happen across the business.

• Support the calibration and moderation processes across the business to ensure consistency and fairness; coaching managers to ensure structured feedback on performance is given to their teams through the performance review processes.

• Collaborate with stakeholders to review engagement survey results, identify focus areas and create and implement local action plans to address improvement areas.

• Support implementation and adoption of Diversity, Equity, and Inclusion & Wellbeing initiatives within Cabot Group, including signposting colleagues and managers.

Knowledge & Experience

You will require:

• Extensive HR generalist experience in providing advice and solutions independently through a commercial lens.
• Strong stakeholder management skills, and the ability to challenge, influence and direct the business confidently, as well as being able to adapt to different styles and surroundings demonstrating variety and agility of thought.
• Experience of developing and supporting organisational change programmes.
• Good knowledge of Microsoft-based applications (Outlook, Teams, Excel, Word, PowerPoint).
• CIPD Level 5 qualified - working towards or equivalent working experience.

You will be able to:

• Work with curiosity to appropriately question, influence and advise to ensure the business assesses and understands the impacts of decisions on people.
• Thrive in a complex work environment, thinking on your feet with a pragmatic approach.
• Work with high self-direction and flexibility, especially with respect to taking initiative, prioritising multiple tasks, and using good judgment to resolve problems.

About us:

WescotCredit Servicesis a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.

Our team here atWescot Credit Serviceshave done some amazing initiatives this year all in aid of improving ourwell-being. We understand the importance of feelingvaluedand taking time away from our every day-to-day role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings, alongside lots of fun in our vibrant Telford office. We are also passionate about supporting our local community.

**At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check.

Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.