Senior Housing Support Coordinator - Domestic Abuse

Connect Housing Association Ltd.; Dewsbury; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

26 days annual leave

Group pension with up to 9% matched

24/7 GP Helpline

BUPA Health Cash Plan

Tri-annual pay reviews

Employee Assistance Programme

MyPlace discounts

Travel season ticket loan

Electric car leasing

Job summary

Connect Housing Association Ltd in Dewsbury is seeking a Senior Housing Support Coordinator to lead our Women's Refuge, delivering housing management and support services to residents. You will supervise colleagues, work with the Service Manager to achieve excellent outcomes and collaborate with external partners to improve service delivery and safeguarding practices.

The role emphasizes safeguarding, trauma-informed practice and empowering survivors of domestic abuse to move forward with

Qualifications

• Experience of supporting people affected by domestic abuse, homelessness or other complex needs.
• Confident leadership and supervision ability.
• Strong housing management and tenancy sustainment knowledge.
• Understanding of safeguarding and trauma-informed practice.
• Ability to build positive relationships with residents, partners and stakeholders.

Responsibilities

• Provide day-to-day operational leadership of the Refuge.
• Supervise and support colleagues, including welfare and admin staff.
• Lead on service improvements and delivery in partnership with the Service Manager.
• Coordinate safeguarding responses and team development.
• Build and maintain partnerships with external agencies.

Skills

Leadership

Domestic abuse experience

Housing management

Safeguarding

Building partnerships

Job description

Senior Housing Support Coordinator - Domestic Abuse

Senior Housing Support Coordinator - Domestic Abuse Dewsbury Full Time £34,033 per annum

Make a lasting difference to the lives of women and children affected by domestic abuse

At Connect Housing, we believe everyone deserves a safe place to call home and the opportunity to rebuild their life free from abuse.

Our Domestic Abuse team works alongside survivors and their families to provide safety, support, stability and hope. We're looking for an experienced, compassionate and motivated Senior Housing Support Coordinator to play a key leadership role within our Women's Refuge. This is an exciting opportunity to help shape and lead a high-performing service, supporting survivors of domestic abuse to move forward with confidence whilst ensuring our refuge remains a safe, welcoming and empowering place to live.

About the role

As Senior Housing Support Coordinator, you will combine day-to-day operational leadership of the Refuge with direct delivery of housing management and support services to residents. You will supervise and support colleagues including our Family Support Worker, Wellbeing Support Worker and Administration & Monitoring Assistant, whilst providing guidance and leadership to Housing Support Coordinators. You will work closely with the Service Manager to ensure the service achieves excellent outcomes for residents and consistently meets the expectations of commissioners, funders and partners. You’ll be part of a wider Domestic Abuse service which includes our new IDVA service, and work within a collaborative network of providers in Kirklees.

The role is varied and rewarding. One day you could be supporting a resident to secure long-term accommodation and independence; the next you might be coordinating safeguarding responses, leading team development, improving service delivery or building partnerships with external agencies.

We're looking for someone who:

• Has experience of supporting people affected by domestic abuse, homelessness or other complex needs.
• Can provide confident leadership and supervision to colleagues.
• Has strong housing management and tenancy sustainment knowledge.
• Understands safeguarding and trauma-informed practice.
• Builds positive relationships with residents, partners and stakeholders.

Female Applicants Only: Due to the nature of this role and the requirement to provide direct support within a Women's Refuge accommodation service, this post is restricted to female applicants under the provisions of Schedule 9, Part 1 of the Equality Act 2010. Being female is considered a Genuine Occupational Requirement (GOR) for this position.

Connect Housing is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful candidate will be required to undergo an Enhanced DBS check.

Our Values

• People first – We treat everyone with respect and compassion.
• Love making a difference – We’re passionate about improving lives.
• Actively listen and learn – We value feedback and grow from it.
• Collaborate creatively – We work together to find better solutions.
• Earn trust through our actions – We do what we say we’ll do.

Why Work With Us?

• Be part of a purpose-driven organisation making a real impact.
• Work in a supportive, inclusive, and forward-thinking environment.
• Enjoy flexible working arrangements and opportunities for growth.
• Access a range of employee benefits and wellbeing support.

Why Join Connect Housing?

• 26 days annual leave rising to 31 days after 5 years, plus bank holidays.
• Group pension scheme with up to 9% matched by Connect. Salary exchange/sacrifice also available.
• 24/7 GP Helpline – get a telephone or video appointment with a doctor at your convenience.
• BUPA Health Cash Plan, including cashback on dental, optical, podiatry treatment and prescriptions.
• Tri-annual pay reviews and annual cost of living salary increases.
• Employee Assistance Programme with free confidential advice, support and counselling sessions.
• MyPlace benefits – retail discounts and offers.
• The opportunity to buy and sell annual leave.
• Training and development opportunities, including support with professional subscriptions and qualifications.
• Travel season ticket loan.
• Salary sacrifice electric car leasing scheme.
• A friendly, inclusive culture rooted in our values.

Diversity & Inclusion

We understand that no one person will meet every requirement in a job description. If you're interested and feel you may be suitable for the role, we'd encourage you to apply.

In choosing Connect, you will be joining a friendly team who look out for each other. As an equal opportunities employer, we recruit based on experience, attitude and values. Connect is committed to ensuring our workforce reflects the communities we serve and actively promotes equality, diversity and inclusion. We encourage applicants from underrepresented groups to apply and are proudly a Disability Confident employer.

We are happy to support you with any reasonable adjustments you may need throughout the recruitment process.