Senior Housing Services Lead — People & Impact

Home Group Limited; Reading; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Health cash plan

34 days leave, rising to 39

Instant pay access with Stream

Matching pension contribution (up to 7

Life insurance of 3x basic salary

Job summary

Home Group Limited in Reading is seeking a Senior Client Services Manager to lead a team delivering supported housing services. You will coach staff, oversee safeguarding and safety, and drive performance to deliver high-quality outcomes for customers.

The role involves managing complex needs, coordinating across sites, and building strong partnerships with customers and partners. A temporary 6-month contract is offered with full-time hours.

Qualifications

• Experience leading and supporting teams in housing or care settings.
• Strong safeguarding and customer-focused practice.
• Ability to manage priorities across varied responsibilities.
• Experience working with people with diverse and complex needs.

Responsibilities

• Lead and coach a team to deliver safe, person-centred supported housing services.
• Champion safeguarding and health and safety across the service.
• Manage performance, supporting colleagues to grow and deliver great outcomes.
• Oversee service quality, contracts, KPIs, and customer satisfaction.
• Work closely with customers and partners to improve services and outcomes.

Skills

People leadership

Coaching

Safeguarding

Time management

Job description

Home Group Limited in Reading is seeking a Senior Client Services Manager to lead a team delivering supported housing services. You will coach staff, oversee safeguarding and safety, and drive performance to deliver high-quality outcomes for customers.

The role involves managing complex needs, coordinating across sites, and building strong partnerships with customers and partners. A temporary 6-month contract is offered with full-time hours.