Senior Hospitality Assistant (Care Home)

TN United Kingdom; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a Senior Hospitality Assistant to enhance the dining experience for residents in a care home. This role involves preparing and serving meals, ensuring compliance with food safety standards, and managing a team to deliver exceptional service. Ideal candidates will have a background in catering and experience in care environments, along with strong communication and teamwork skills. Join a supportive team that values training and development, ensuring you thrive in your role while making a positive impact on residents' lives.

Qualifications

• Good standard of general education/GCSE maths and English.
• Experience working in a care home and catering environment.

Responsibilities

• Prepare and serve food and drinks for residents.
• Manage cleanliness and hygiene in food service.
• Supervise and support team members.

Skills

Communication

Teamwork

Catering Experience

Food Hygiene Knowledge

Problem Solving

Education

GCSE Maths and English

Diploma in Catering/Food Service

Job description

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Senior Hospitality Assistant (Care Home), Bristol

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Client:

Location:

Bristol, United Kingdom

Job Category:

Hospitality

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EU work permit required:

Yes

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Job Reference:

f25d378a086f

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Hours: 20 hours per week. Monday - Friday 2pm-6pm

Hourly rate: £12.87 per hour

Job purpose

The Senior Hospitality Assistants work closely with the Chef (Care Home) to prepare and cook the food for residents in our care homes.

Key Results

• Responsible for the day-to-day provision of food and drinks service across allocated care home, tailored to meet the needs and preferences of our residents. Both cooking and preparing light snacks onsite and finishing and serving food prepared by our suppliers.
• Works alongside the Chef to ensure quality, timings, consistency, and compliance in relation to modified diets and care/nutrition/hydration needs. Heats up food that is prepared externally. Assists by making sandwiches, garnishes and sauces. Some basic cooking of omelettes, paninis etc.
• Deputises for the Chef including cooking the evening meal and breakfast in the care homes.
• Supports the Resident Support Assistants with plating and presentation of food for the care home residents.
• Day-to-day compliance checks in relation to temperature checks/controls regarding quality and presentation, labelling food, allergens etc.
• Responsible for day-to-day cleanliness, hygiene and washing up after a food service.
• Assists with stock management, rotation and ordering.
• Safely closes down the kitchen at the end of the day in line with protocols in preparation for the next day. Removes food waste.

Skills and Experience

Communication

• Advocate culture of communication and information sharing between team members.
• May involve others in resolving and discussing mutual problems.
• Written responses presented in range of formats.
• Exchanges and clarifies technical or complex info for diverse audience.

Thinking Style

• Analyses facts and available information to resolve varied and non-routine problems.
• Plans and organises a range of interlinked activities and tasks.
• Confident with data and report writing/business case.
• Aware of wider issues.
• Uses experience to identify most appropriate actions.
• Pre-empts issues and trouble shoots.
• Demonstrate interest, care and attention.
• Create a positive impression.
• Reliable, dependable and professional.
• Collaborate with residents - tailoring service to meet individual needs.
• Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
• Understand the needs of older people and people with dementia (including willingness and motivation to learn).

Aware of cultural and individual differences in all interactions and service areas.

Working with others

• Role models integrity.
• Flexible style, stepping in to support team members when required, including on other sites.
• Liaises with other teams/departments and external partners/contacts as service area expert.
• Encourages engagement and flexibility within team.

Other Skills and Qualifications

• Good standard of general education/GCSE maths and English
• Experience working in a care home environment
• Experience working in a catering environment
• Knowledge and experience of good food hygiene practices
• Knowledge of health and safety principles
• Diploma (or NVQ) level 2 Catering/Food Service or equivalent
• Experience supervising a team

Additional Information

• Duties must be carried out in compliance with St Monica Trust's Equity, Diversity and Inclusion Policy.
• This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.

This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.

The role

As a Senior Resident Support Assistant, you will be managing the team to prepare and serve food and drinks for residents and cleaning our residents' rooms and communal areas. This job is very engaging, practical and busy. The purpose of the Senior Resident Support Assistant is to continually improve our residents' experience. Experience of managing a team in a customer service role is essential.

Training and development

If you wish to proceed further with us, support and training will be provided to assist you in your role and take on extra responsibilities.