Senior Healthcare Support Worker

mPowered Solutions Inc.; Cardiff; On-site; GBP 24,000 - 27,000; Full time

Job summary

Join the team at a complex care unit providing long-term support to patients requiring hospital care. The Senior Healthcare Support Worker role is key to delivering compassionate and high-quality care, requiring excellent communication skills and teamwork in a multi-disciplinary environment.

Qualifications

• Minimum of QCF Level 3 in Healthcare.
• Experience in a specialist care setting.
• Knowledge of the Code of Conduct for Healthcare Support Workers.

Responsibilities

• Deliver safe, high-quality care following individualised care plans.
• Support patients with daily living activities and document progress.
• Communicate effectively with patients and their families.

Skills

Communication

Teamwork

Support for Challenging Behavior

Education

QCF Level 3

Job description

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Job Summary

Llety Newydd is a complex care unit, which provides long-term care to patients who still require hospital provision.

Job Summary

Llety Newydd is a complex care unit, which provides long-term care to patients who still require hospital provision.

The team comprises ofa unit manager, deputy, registered nurses and health care support workers. In addition to this the team will work alongside the inpatient multi-disciplinary team to work towards discharge to the community.

The ability to speak Welsh is desirable but not essential for this post.

Main duties of the job

The ideal candidate will have excellent communication skills, a positive attitude towards supporting people with challenging behaviour and experience of working effectively within a multi-disciplinary environment.

Candidates would assist in the provision of both personal and health care, contributing to comprehensive treatment plans for each individual.

Candidates would support individuals to access meaningful activities and recognise early warning signs that require care plan intervention.

Candidates must also be able to demonstrate commitment to developing their skills.

About Us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.

Details

Date posted

10 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,433 to £26,060 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

130-ACS046-0425-A

Job locations

Llety Newydd

Velindre road, Whitchurch,

Cardiff

CF14 2TG

Job Description

Job responsibilities

You will deliver safe, high quality, compassionate care following individualised care plans and treatment interventions determined by the Registered Practitioner. This will include supporting patients with all aspects of the fundamentals of care including activities of daily living, providing feedback on progress against the plans.

You will communicate effectively with patients and relatives in a manner which is sensitive to patients, carers and relatives needs. This includes communicating effectively with patients who may have sensory impairment, speech and language difficulties, memory and cognitive impairment, learning difficulties and challenging behaviour.

You will maintain clear and accurate patient records relating to patient care and interventions utilising both digital and paper based records.

You will work as an effective member of the team, actively promoting good team relationships.

You will take responsibility for attending statutory, mandatory training and work based learning opportunities in accordance with the health board policy and local training needs analysis to achieve compliance with mandatory training.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in TRAC.

Job Description

Job responsibilities

You will deliver safe, high quality, compassionate care following individualised care plans and treatment interventions determined by the Registered Practitioner. This will include supporting patients with all aspects of the fundamentals of care including activities of daily living, providing feedback on progress against the plans.

You will communicate effectively with patients and relatives in a manner which is sensitive to patients, carers and relatives needs. This includes communicating effectively with patients who may have sensory impairment, speech and language difficulties, memory and cognitive impairment, learning difficulties and challenging behaviour.

You will maintain clear and accurate patient records relating to patient care and interventions utilising both digital and paper based records.

You will work as an effective member of the team, actively promoting good team relationships.

You will take responsibility for attending statutory, mandatory training and work based learning opportunities in accordance with the health board policy and local training needs analysis to achieve compliance with mandatory training.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in TRAC.

Person Specification

Essential

Essential Qualifications & Knowledge

• Minimum of Qualification Credit Framework - QCF Level 3 (formerly NVQ Level 3)
• Evidence of maintaining their personal development, demonstrates an understanding of the scope of the role in the context of the nursing team
• Evidence of working within specialist care setting
• Knowledge and understanding of the Code of Conduct for Healthcare Support Workers in Wales
• Knowledge of the fundamental's aspects of care and the importance of the promotion of health and wellbeing, understanding of basic physiology, e.g. normal vital signs, fluid balance, nutritional requirements, Understands the principles of confidentiality, and principles of consent prior to undertaking care behaviour and wellbeing/mental requirements health or learning disability requirements
• Understands the principles of Safeguarding adults/children to keep patients within their care safe, understanding of when to seek advice and escalate to the appropriate registered professional for expert help and advice, Understanding of the Health Board's Values and Behaviour Framework
• Knowledge and experience of Positive Behaviour Support and Positive Behaviour Management
  
  

Desirable

• Qualification Credit Framework - QCF Level 3 (formerly NVQ Level 3)
• Evidence attendance at courses / study days pertinent to speciality e.g. working within the community/forensic Mental Health patients who have required a minimum of Medium Secure Care Services etc
• Understanding of caring for individuals with particular conditions; for example, dementia, mental illness, learning disabilities relevant to area of practice
  
  

Essential

Essential Aptitude and abilities

• Adhere to and can demonstrate SBU Values & Behaviours
• Caring, compassionate attitude to patients and clients Able to communicate effectively with patients/relatives and carers and all members of the multi-disciplinary team, Able to undertake specific procedures involving physical skills commensurate with practice area e.g. recording of vital signs, venepuncture
• Ability to work effectively as a team player under appropriate supervision, and as part of a multidisciplinary team. Able to organise self and others to achieve delegated task. Able to effectively and appropriately escalate concerns to reduce risk and promote patient safety. Ability to deal with non-routine and unpredictable nature of the workload, prioritise workload and individual patient contact
  
  

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
  
  

Essential

Other Essential Criteria

• Able to participate with a rotating shift pattern
• Excellent timekeeping and a flexible approach to work
• Committed work attitude
  
  

Person Specification

Essential

• Able to participate with a rotating shift pattern
• Excellent timekeeping and a flexible approach to work
• Committed work attitude
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Swansea Bay University Health Board

Address

Llety Newydd

Velindre road, Whitchurch,

Cardiff

CF14 2TG

Employer's website

https://sbuhb.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Swansea Bay University Health Board

Address

Llety Newydd

Velindre road, Whitchurch,

Cardiff

CF14 2TG

Employer's website

https://sbuhb.nhs.wales/ (Opens in a new tab)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals

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