Senior Healthcare Assistant

TN United Kingdom; Nottingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading provider of complex care as a Senior Support Worker at a renowned rehabilitation center in Nottingham. This role offers the chance to make a real difference in the lives of individuals with brain injuries and neurological conditions. You'll be part of a dedicated team, providing personalized care and support while leading by example. With a focus on empowerment and rehabilitation, you will help service users achieve their best possible quality of life. Enjoy a supportive work environment with opportunities for professional development and a range of attractive perks.

Benefits

Birthday Off

Active Learning Hub

Active Reward App

Free Employee Assistance Programme

Medicash Health Plan

Active Awards Programme

Enhanced Sick & Maternity Pay

Refer a Friend Scheme

Qualifications

• Proven experience in a support role with strong communication skills.
• Ability to manage challenging situations and work as part of a team.

Responsibilities

• Support individual service user needs according to their Person-Centered Plan.
• Supervise support workers and manage incidents during shifts.
• Administer medication and assist with personal care tasks.

Skills

Communication Skills

Compassionate Care

Numeracy and Literacy Level 2

Organizational Skills

IT Literacy

Time Management

Ability to Manage Challenging Situations

Education

Level 3 in Health and Social Care

Job description

Come and join the UK's largest provider of complex care. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

We'd like you to join us as a Senior Support Worker at our Nottingham Brain Injury Rehabilitation Centre in Nottingham.

At Nottingham Brain Injury Rehabilitation and Neurological Care Centre, we offer rehabilitation, care, and support to people with a brain injury or other neurological condition. We’re committed to helping every person we support feel safe, happy, and empowered, enabling them to live the best life possible.

We provide a psychology-led multi-disciplinary treatment model to deliver a high-quality, specialist service for people who have a neuro disability or acquired brain injury.

What you'll be working:

• Full time
• Days and nights flexible
• We are hiring for 8 Senior Support Workers

What you'll be doing:

• Support individual service user needs in accordance with the Person-Centered Plan (PCP).
• Lead by example, demonstrating best practices in care delivery, communication, and professional conduct.
• Supervise and guide support workers during shifts, providing on-the-job coaching, feedback, and support.
• Act as the primary point of contact during shifts for support workers, managing any incidents, queries, or emergencies as they arise.
• Assist in the conduct of regular audits of service user documentation, medication administration, and care procedures, working under the guidance and supervision of management.
• Administer medication in line with training and company protocols, ensuring accurate record-keeping and adherence to safety standards. (Hazelwood Unit Only)
• Assist with aspects of personal and intimate care as required for each service user which may include:
• Bathing, showering, drying, shaving
• Hair/nail and foot care
• Assisting to eat
• Domestic and clinical waste disposal
• Dental hygiene
• Stomas/PEG feeds
• Support service users with physical disabilities using trained techniques and aids e.g., hoists, wheelchairs, modified bathing equipment.
• Promote service users’ rights to confidentiality of information in accordance with the guidelines of company policy and data protection laws.
• Acting as a representative of Active Care Group at all times when liaising with external stakeholders including medical professionals, care managers, families, advocates, therapists, prospective service users, etc.
• Be assigned to service users as a key worker.
• Responsible for ensuring individual service user documentation is accurate and up-to-date at all times.
• Observe and operate at all times in accordance with the Company’s policies and procedures.
• Maintain a flexible approach in relation to the working pattern to ensure the smooth operation of the service including working across sites, additional hours, weekends, and public holidays.
• Responsible for attending and completing all mandatory training.

What you'll have:

• Numeracy and literacy Level 2
• Level 3 in Health and Social Care or willingness to undertake
• Proven experience in a support role.
• Skilled in communication, providing clear instructions, and maintaining team morale.
• Compassionate and caring
• Ability to work as part of a team and as an individual.
• Self-confidence and ability to manage challenging situations.
• IT literate.
• Strong organisational, time management, planning, and communication skills.
• Proven reliability in terms of full attendance and timekeeping.

This job description is intended to provide an outline of the role at present. It may be subject to change in light of future changes and developments within the business.

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e-learning and face-to-face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24-hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship, and consumer advice
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
• And, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group