Senior Group Risk Claims Handler

Zurich Insurance; Swindon; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

12% pension scheme

Annual bonus

Private medical insurance

Ability to buy/sell holiday (up to 20d

Job summary

Zurich Insurance is seeking an experienced Income Protection and Critical Illness Claims Case Manager to join our Corporate Risk team on a permanent basis. The role supports flexible working arrangements and offers a competitive package with benefits.

You will assess new claim notifications, manage your caseload, and provide robust claims management while building trusted relationships with customers across the portfolio.

Qualifications

• Experience handling Group IP and CI claims.
• Excellent communication skills with customers and colleagues.
• Ability to manage varying workloads and priorities.

Responsibilities

• Provide expert claims assessment and management for Group IP and Group CI.
• Manage your own caseload of claims with accuracy and sensitivity.
• Liaise with Rehabilitation Team for appropriate outcomes and evidence gathering.
• Communicate effectively with vulnerable customers and manage difficult conversations when needed.

Skills

IP & CI claims

Customer focus

Verbal & written communication

Education

CII qualifications (desirable)

Job description

Working hours:

This role is available on a part-time, job-share or full-time basis.

Salary:

From £45,000 per annum (depending on experience) plus an excellent benefits package

Location:

Flexible, UK

Closing date for applications:

3rd September 2026

The opportunity:

As a result of the exciting growth within Zurich Corporate Risk, we are looking for an experienced Income Protection and Critical Illness Claims Case Manager to join us on a permanent basis. Customer service is so important to us so if you share our passion for putting customers first, we would love to hear from you!

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

As the Claims Case Manager, you will provide expert claims assessment and management to our portfolio of Group Income Protection and Group Critical Illness Claims. You will build trust-based relationships with a portfolio of customers and be required to manage your own caseload of claims.

You will assess new claim notifications and conduct proactive reviews of claims in payment, liaising with our Rehabilitation Team where needed. You will provide robust and sensitive technical claims management, including information gathering over the telephone with all parties as well as requesting and assessing claims evidence, to ultimately enable decision making and reviews. Some cases will require you to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations.

What are we looking for?

• Claims management experience (Group IP and CI)
• CII Claims qualifications (but this isn’t essential)
• A passion for customers and driving through Continuous Improvement
• Ability to cope with varying workloads, pressures, and priorities
• Excellent verbal and written communication skills with the ability to quickly establish professional and effective working relationships with your customers
• Able to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations
• Excellent judgement and decision-making skills
• Personal contribution into our positive and supportive team culture
• Excellent attention to detail, with strong focus on quality and root cause analysis

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits.

You can find out more about our wide range of employee benefits on our website.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet.

With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you. Be part of something great.

Our culture:

At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected.

Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We’re proud to have received numerous industry awards recognising our diversity and inclusion policies and initiatives.

We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future.

We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.

Your application:

We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.

As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.