Senior Go-to-Market Onboarding Manager

Zoominfo; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

ZoomInfo is seeking a Senior GTM Onboarding Manager in London, UK. You will lead customer onboarding programs, translate GTM objectives into actionable use cases, and collaborate with cross-functional teams to accelerate value for ZoomInfo customers.

You’ll manage multiple onboarding projects, drive adoption of ZoomInfo solutions, and advise on GTM best practices to improve sales and marketing processes.

Qualifications

• 8+ years in onboarding, customer success, GTM consulting, or PM in SaaS.
• Deep understanding of B2B GTM strategies and revenue workflows.
• Ability to translate business needs into onboarding strategies.
• Experience with ZoomInfo products and certification preferred.

Responsibilities

• Manage onboarding programs for a portfolio of ZoomInfo customers with defined goals and success metrics.
• Lead discovery to align GTM objectives with onboarding strategies.
• Develop and execute implementation strategies ensuring SLAs.
• Collaborate with Customer Success, Training, Integrations, and Solutions Engineering.
• Coordinate milestones, dependencies, and regular updates throughout onboarding.
• Serve as strategic advisor, recommending GTM solutions to improve processes.

Skills

Customer onboarding

Project management

GTM strategy

SaaS experience

Stakeholder management

Cross-functional collaboration

Salesforce CRM

Communication

Tools

Salesforce CRM

ZoomInfo platform

Job description

Senior GTM Onboarding Manager

Location: London, United Kingdom

Department: 864 Client Services - Onboarding

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen fast.

As the Senior Customer Onboarding Manager, you will be responsible for ensuring the successful execution of ZoomInfo's customer onboarding strategy and accelerating customer adoption of ZoomInfo's products and solutions. This role combines go-to-market (GTM) expertise, solution development, and project management to help customers translate business objectives into actionable use cases and measurable outcomes. The Senior GTM Onboarding Manager partners with Customer Success, Customer Training, and Customer Integrations teams to develop and execute effective onboarding plans, including goals, timelines, solution deployment, and resource coordination to accelerate value for ZoomInfo customers.

What You'll Do:

• Manage comprehensive onboarding programs for a portfolio of ZoomInfo customers, ensuring a highly organized experience with clearly defined goals, timelines, deliverables, and success metrics. Serve as a primary point of contact throughout onboarding and implementation.
• Lead strategic discovery conversations to understand customers' GTM objectives, business challenges, existing workflows, and technology environments, translating insights into actionable onboarding strategies and prioritized use cases.
• Develop and execute implementation strategies that align customer business objectives with ZoomInfo's products and capabilities, ensuring successful onboarding within defined SLAs.
• Partner with customers to assist with design, build, and deploy GTM solutions and workflows, demonstrating a hands-on approach to translating business requirements into practical, scalable solutions.
• Work directly with customers to establish expectations, define project milestones, manage dependencies, coordinate customer tasks, and provide regular updates throughout the onboarding lifecycle.
• Collaborate cross-functionally with Customer Success, Training, Integrations, and Solutions Engineering teams to deliver a cohesive implementation experience that drives product adoption and measurable business value.
• Manage multiple simultaneous onboarding projects, balancing strategic priorities, customer satisfaction, technical requirements, and execution timelines while proactively identifying risks and removing obstacles.
• Serve as a strategic advisor to customers, applying GTM best practices and product expertise to recommend solutions that improve sales and marketing processes, operational efficiency, and business outcomes.
• Ensure a seamless transition to Customer Success and Account Management teams through standardized handoff documentation that captures customer objectives, deployed use cases, implementation milestones, wins, challenges, and opportunities for continued growth.
• Apply creativity, critical thinking, and strong business acumen to solve complex customer challenges, continuously improve onboarding processes, and identify opportunities to accelerate customer value.

What You Bring:

• 8+ years of experience in customer onboarding, customer success, GTM consulting, solutions implementation, and/or project management, ideally within a SaaS environment.
• Strong understanding of B2B go-to-market strategies, including sales prospecting, pipeline generation, account prioritization, territory planning, marketing operations, and revenue workflows.
• A consultative mindset with the ability to translate business challenges into actionable strategies, use cases, and technical solutions.
• Comfortable working hands-on to build, configure, and deploy solutions, with an ability to move seamlessly between strategic planning and tactical execution.
• Excellent project management skills, including the ability to manage multiple complex implementations, coordinate cross-functional stakeholders, maintain timelines, and deliver high-quality outcomes.
• Ability to manage competing priorities, rapidly adapt to changing customer needs, and proactively address project risks and dependencies.
• Strong analytical and problem-solving skills, with the ability to assess customer requirements, identify gaps, and recommend practical solutions.
• Experience developing, implementing, training, and/or supporting B2B SaaS solutions (previous experience with ZoomInfo and/or ZoomInfo certification strongly preferred).
• Strong familiarity with Salesforce CRM and an understanding of common GTM technology ecosystems, integrations, and workflows.
• Highly collaborative, organized, and execution-oriented, with excellent presentation and stakeholder management skills.
• Ability to confidently facilitate strategic customer conversations, communicate technical concepts to business audiences, and influence stakeholders at various levels.
• Self-motivated, adaptable, and comfortable operating in a fast-paced environment that values ownership, innovation, and continuous improvement.
• Superior relationship-building and communication skills, both verbal and written.

This is a hybrid position, working a minimum of three days per week from our London England office

About us:

ZoomInfo (NASDAQ: GTM), the all-in-one AI GTM platform, enables sales, marketing, and customer success teams to execute their go-to-market strategy with confidence. Powered by the industry's most comprehensive B2B data, including more than 100 million companies, 500 million contacts, and billions of signals, ZoomInfo delivers the intelligence, automation, and integrations that modern revenue teams need to identify, engage, and convert their best buyers.

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ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

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