Mid-Market Account Manager

ZoomInfo; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

ZoomInfo is seeking an Account Manager to steer a strategic book of 80 to 100 mid-market accounts, driving renewals and guiding customers through GTM One migrations. You will expand value with off-cycle upsells and cross-sells, demonstrating ROI from ZoomInfo’s unified data platform.

Ideal candidates have 4+ years in account management or solution sales, with strong SaaS renewal knowledge and the ability to engage C-suite stakeholders. A fast-paced, growth-minded environment awaits in London.

Qualifications

• 4+ years of experience in account management or solution sales within mid-market and enterprise accounts.
• Strong understanding of SaaS renewal motions, pricing models, and data intelligence or CRM ecosystems.
• Excellent communication with C-suite decision-makers and procurement teams.
• Self-driven with the ability to manage high-value territory in a fast-paced, growth environment.

Responsibilities

• Drive GTM One Adoption & Renewals: own 80–100 mid-market accounts and secure renewals.
• Expand & upsell via value realization: drive off-cycle upsells and cross-sells from $20K to $50K+ ACV.
• Demonstrate platform ROI and how customers maximize value from ZoomInfo’s data platform.
• Execute strategic migration pathways with RevOps and sales leadership, upholding pricing guardrails.
• Deliver compelling online product demonstrations of GTM One capabilities and data solutions.
• Manage account health & risk by monitoring engagement and coordinating cross-functional resolutions.

Skills

Account management

SaaS sales

Salesforce

Renewals

Tools

Salesforce

Job description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen fast. Join our dynamic team as an Account Manager and lead our customers through the next evolution of ZoomInfo.

What You Will Do:

• Drive GTM One Adoption & Renewals: Own a strategic book of 80 to 100 mid-market accounts (100-2,000 employee headcount), securing timely renewals and guiding clients through seamless GTM One migrations aligned with 2027 renewal standards.
• Expand & Upsell via Value Realisation: Drive off-cycle upsells and cross-sells ranging from $20K to $50K+ ACV by leveraging product parity, workflow credits, and Enterprise Data License frameworks.
• Demonstrate Platform ROI: Showcase how peer organisations maximise return on investment using ZoomInfo’s unified intelligence platform, utilising Stage 0 Adoption Value Realisation frameworks.
• Execute Strategic Migration Pathways: Partner with RevOps and sales leadership to execute tier-specific migration strategies, while upholding pricing guardrails and fair use policies.
• Deliver Compelling Demonstrations: Conduct high-impact online product demonstrations highlighting GTM One capabilities, workflow automation, and custom data intelligence solutions.
• Manage Account Health & Risk: Monitor account engagement metrics, identify churn risks early, and coordinate cross-functional dispute resolution and account expansion plans.

What You Bring:

• Experience: 4+ years of successful account management or solution sales within mid-market and enterprise accounts, with a proven track record of consistently exceeding quotas and driving high net retention rates (NRR/GARR).
• Strategic Acumen: Deep understanding of SaaS renewal motions, tiered pricing models, and data intelligence or CRM ecosystems (Salesforce expertise preferred).
• Communication & Presence: Exceptional verbal and interpersonal communication skills, with the ability to converse credibly and persuasively with C-suite decision-makers and procurement teams.
• Execution & Agility: Strong organisational skills, high energy, resilience, and a proactive can-do attitude in navigating complex product transitions and multi-threaded client relationships.
• Self-Drive: High degree of self-discipline, motivation, and independence required to manage a high-value territory effectively in a fast-paced, growth-oriented environment.

About Us:

ZoomInfo (NASDAQ: GTM), the all-in-one AI GTM platform, enables sales, marketing, and customer success teams to execute their go-to-market strategy with confidence. Powered by the industry's most comprehensive B2B data, including more than 100 million companies, 500 million contacts, and billions of signals, ZoomInfo delivers the intelligence, automation, and integrations that modern revenue teams need to identify, engage, and convert their best buyers.

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