Senior Global Payments App Support Engineer

Citigroup Inc.; Belfast City District; Hybrid; GBP 50,000 - 80,000; Full time

Benefits offered by this job

27 days annual leave

Discretional annual bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts

Learning and development resources

Job summary

Citi's Production Application Support team keeps mission-critical systems stable across the globe. The Application Support Senior Analyst will provide expert technical and business support for Citi's critical applications, driving stability and operational excellence every day.

You will monitor, diagnose issues, participate in releases, and lead initiatives to improve efficiency, risk controls, and collaboration with traders, users, and vendors.

Qualifications

• Experience in an Application Support role with production environments.
• Experience installing, configuring, and supporting business applications.
• Proficiency in programming or scripting languages, with willingness to learn.
• Analytical, problem-solving skills to filter and prioritise complex information.
• Experience with issue tracking, reporting, and problem management tools.
• Strong written and verbal communication for non-IT stakeholders.
• Ability to plan, organize, and re-prioritise workload quickly.
• Bachelor's/University degree or equivalent practical experience.

Responsibilities

• Monitor, maintain and perform start-of-day checks to meet SLAs.
• Diagnose issues, assess risk, and escalate as needed.
• Participate in releases across the full lifecycle from development to prod.
• Identify improvements to maximise application stability and efficiency.
• Conduct same-day risk reconciliations and address vulnerabilities.
• Liaise with traders, users, tech teams and vendors as SME.

Skills

Application Support

Start-of-day checks

Monitoring

Issue diagnosis

Release management

Problem management tools

Communication skills

Planning & prioritisation

Education

Bachelor's degree or equivalent

Tools

Issue tracking tools

Scripting languages

Configuration & deployment tooling

Job description

Citi's Production Application Support team keeps mission-critical systems stable across the globe. The Application Support Senior Analyst will provide expert technical and business support for Citi's critical applications, driving stability and operational excellence every day.

You will monitor, diagnose issues, participate in releases, and lead initiatives to improve efficiency, risk controls, and collaboration with traders, users, and vendors.